Data Center Facility Technician

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

JLL, a premier real estate and data center services provider in Singapore, seeks a Data Center Facility Technician to lead daily operations and coordinate with vendors. The role emphasizes reliable infrastructure, incident management, and compliance with safety and service standards.

You will monitor critical facilities, manage the service desk, and support disaster recovery efforts while collaborating with internal stakeholders to maintain optimal DC performance.

Qualifications

• Diploma in Computer Science or equivalent.
• Data Centre Certification such as CCDP or equivalent.
• At least 3 years in Data Centre Operations, Facilities Monitoring & Management.
• Familiar with DC facilities: CRAC, fire suppression, water detection, UPS, etc.
• Familiar with Service Desk operations and incident management process.
• Basic understanding of MEP systems.

Responsibilities

• Lead a team of contractors or vendors for daily data centre operations.
• Perform data centre operations and inspections for infrastructure systems and facilities.
• Monitor alerts and escalate as needed.
• Manage incident handling and escalation for facilities and system downtime.
• Oversee service desk operations.
• Ensure safe site activities and proper documentation of licenses and permits.
• Coordinate with business units on utilities and facilities issues.
• Assist in disaster recovery planning and execution.
• Maintain building records, CMMS data, and asset register.
• Provide clear communication and problem solving as part of the team.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Interpersonal skills

Education

Diploma in Computer Science

Data Centre Certification (e.g., CCDP)

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary/Overview:

The Data Center Facility Technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years' experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills