Data Center Operations Technician – On-site (Singapore)

JLL; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

JLL in Singapore is seeking a Data Center Operations Associate to support daily IT and data center operations, providing first-level technical support and handling customer requests to ensure smooth facilities and services.

The role involves hands-on hardware tasks, rack and stack, remote hands, securing equipment, and collaborating with internal teams and vendors to meet project requirements. Bachelor's or diploma required; 1–2 years in data center or IT hardware.

Qualifications

• Bachelor's Degree, Nitec, or Diploma in IT or a related field.
• 1–2 years of data center experience or solid knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic understanding of data center power schemes.
• Proven ability to perform rack/stack, cabling, decommissioning, and remote hands tasks.
• Experience with logistics, inventory tracking, and updating databases.
• Ability to follow SOPs and manage incident/change tickets.
• Strong verbal and written communication skills.

Responsibilities

• Handle customer requests via phone, email, and ticketing systems.
• Provide basic technical support and troubleshoot hardware, software, and setup issues.
• Escalate complex issues to Level 2 and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing and decommissioning.
• Provide remote hands support and equipment checks, power cycles, replacements.
• Coordinate shipments and verify equipment deliveries.
• Support service management by updating and closing tickets.
• Assist with access management and security procedures in the data center.
• Support PME events and other operating activities.
• Maintain inventory, spare parts, cabinets, and consumables.

Skills

IT hardware

Networking

Microsoft Server

Data center operations

Troubleshooting

Education

Bachelor's Degree, Nitec, or Diploma

Job description

JLL in Singapore is seeking a Data Center Operations Associate to support daily IT and data center operations, providing first-level technical support and handling customer requests to ensure smooth facilities and services.

The role involves hands-on hardware tasks, rack and stack, remote hands, securing equipment, and collaborating with internal teams and vendors to meet project requirements. Bachelor's or diploma required; 1–2 years in data center or IT hardware.