Data Center IT Technician - Hands-On Ops (Singapore)

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Jones Lang LaSalle (JLL) Singapore is seeking a Data Center Operations Associate to support daily IT and data center operations. You will provide first-level technical support, manage customer requests, and assist with hands-on infrastructure tasks to keep data center services running smoothly.

The role involves handling tickets via phone, email, and systems; basic troubleshooting of hardware, software, and power, coordinating with Level 2 support, performing rack and stack, remote hands, and

Qualifications

• 1–2 years of Data Center experience or strong knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic data center power concepts.
• Proven ability to execute rack/stack, cabling, decommissioning, and remote hands tasks.

Responsibilities

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support and manage equipment checks, power cycles, and replacements.
• Coordinate shipments and verify equipment deliveries.
• Support service management by updating and closing tickets.
• Assist with access control and security procedures in the data center.
• Support PME and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and keep asset records up to date.
• Collaborate with teams, vendors, and clients on requirements.
• Support knowledge sharing, training, and continuous improvements.

Skills

Customer support

Hardware troubleshooting

Networking basics

Ticketing systems

Communication skills

Education

Bachelor’s Degree

Nitec

Diploma

Tools

Microsoft Server

IT hardware

Job description

Jones Lang LaSalle (JLL) Singapore is seeking a Data Center Operations Associate to support daily IT and data center operations. You will provide first-level technical support, manage customer requests, and assist with hands-on infrastructure tasks to keep data center services running smoothly.

The role involves handling tickets via phone, email, and systems; basic troubleshooting of hardware, software, and power, coordinating with Level 2 support, performing rack and stack, remote hands, and