Data Center IT Technician

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Jones Lang LaSalle (JLL) Singapore is seeking a Data Center Operations Associate to support daily IT and data center operations. You will provide first-level technical support, manage customer requests, and assist with hands-on infrastructure tasks to keep data center services running smoothly.

The role involves handling tickets via phone, email, and systems; basic troubleshooting of hardware, software, and power, coordinating with Level 2 support, performing rack and stack, remote hands, and

Qualifications

• 1–2 years of Data Center experience or strong knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic data center power concepts.
• Proven ability to execute rack/stack, cabling, decommissioning, and remote hands tasks.

Responsibilities

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support and manage equipment checks, power cycles, and replacements.
• Coordinate shipments and verify equipment deliveries.
• Support service management by updating and closing tickets.
• Assist with access control and security procedures in the data center.
• Support PME and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and keep asset records up to date.
• Collaborate with teams, vendors, and clients on requirements.
• Support knowledge sharing, training, and continuous improvements.

Skills

Customer support

Hardware troubleshooting

Networking basics

Ticketing systems

Communication skills

Education

Bachelor’s Degree

Nitec

Diploma

Tools

Microsoft Server

IT hardware

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

We are looking for a Data Center Operations Associate to support daily IT and data center operations. In this role, you will provide first-level technical support, manage customer requests, perform hands‑on infrastructure activities, and help ensure the smooth operation of data center facilities and services.

What your day‑to‑day will look like

• Handle customer requests through phone, email, and ticketing systems.
• Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
• Escalate complex issues to Level 2 support and track tickets through resolution.
• Perform hardware installation, rack and stack, cabling, testing, and decommissioning activities.
• Provide remote hands support, including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.
• Coordinate incoming and outgoing shipments and verify equipment deliveries.
• Support service management processes by creating, updating, and closing service, incident, and change tickets.
• Assist with physical access management and security procedures within the data center.
• Support Power Maintenance Events (PME) and other operational activities.
• Maintain inventory, spare parts, cabinets, and consumables.
• Conduct physical audits and ensure asset records remain accurate and up to date.
• Collaborate with internal teams, vendors, and clients to support operational and project requirements.
• Support knowledge sharing, training initiatives, and continuous improvement efforts.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree, Nitec, or Diploma.
• 1–2 years of Data Center experience, OR strong knowledge of IT hardware, software, and networking.
• Experience with Microsoft server products and basic understanding of data center power schemes.
• Proven ability to execute hardware rack/stack, cabling, decommissioning, and remote hands tasks.
• Experience handling logistics, inventory tracking, and database updates.
• Ability to follow Standard Operating Procedures (SOPs) and manage incident/change support tickets.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting data center operations or IT infrastructure environments.
• Familiarity with Microsoft server technologies.
• Basic understanding of data center power and infrastructure concepts.
• Exposure to hardware deployment, remote hands support, and inventory management.

Location

On‑site –Singapore

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.