Senior Data Centre Operations Leader

phaidon international (singapore) pte. ltd.; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

Phaidon International (Singapore) Pte. Ltd. is seeking a Senior Operations Manager to oversee facilities management and technical service operations across data centre and critical facility environments in Singapore.

The role entails broad leadership across operations, service delivery, client management, team leadership, vendors and commercial performance, with focus on SLAs, incident management and continuous improvement.

Qualifikationen

• Diploma or Degree in Mechanical/Electrical Engineering, FM or related discipline.
• 7+ years of M&E, facilities or maintenance experience with leadership.
• Data center or critical facilities experience strongly preferred.
• Experience managing SLAs, client escalations, manpower, vendors and operational budgets.
• Strong leadership, stakeholder management and communication skills.
• Comfortable supporting critical operational escalations when required.

Aufgaben

• Lead FM and technical service operations across data center and critical facility accounts.
• Oversee preventive and corrective maintenance, emergency response and SLA alignment.
• Manage operational performance, maintenance backlogs, resources and service delivery issues.
• Act as a key point of contact for clients, managing expectations, escalations and service recovery.
• Lead incident management, RCA, corrective actions and change-control processes.
• Review operational documentation including SOPs, MOPs, EOPs, risk assessments and emergency response plans.
• Lead and develop site teams, including manpower planning, rostering, competency and performance management.
• Manage operational budgets, vendors, subcontractors and delivery costs.
• Support mobilization and handover of new contracts.
• Drive continuous improvement across reliability, safety, maintenance and operational processes.

Kenntnisse

Leadership

Client management

Budget management

Incident management

Vendors management

Stakeholder mgmt

Communication skills

M&E knowledge

Data center experience

Ausbildung

Mechanical/Electrical Engineering or Facilities Management

Jobbeschreibung

Phaidon International (Singapore) Pte. Ltd. is seeking a Senior Operations Manager to oversee facilities management and technical service operations across data centre and critical facility environments in Singapore.

The role entails broad leadership across operations, service delivery, client management, team leadership, vendors and commercial performance, with focus on SLAs, incident management and continuous improvement.