Data Center Technician

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Singapore is seeking a Data Center Operation technician to support day-to-day data centre operations and critical facilities. You will troubleshoot, coordinate with vendors, and report to the Data Center Operation Site Lead.

The role requires a Diploma in Computer Science or equivalent, data centre certifications, and at least 3 years of relevant experience. You will work on-site in Singapore and ensure safe, compliant operations with strong service desk

Qualifications

• Diploma in Computer Science or equivalent required.
• Data Centre Certification such as CDCP recommended.
• Minimum 3 years’ experience in data centre operations and facilities management.

Responsibilities

• Lead a team of contractors or vendors and support daily data centre operations.
• Perform data centre operations and inspections for infrastructure and facilities.
• Monitor critical facilities and escalate alerts as needed.
• Manage incident escalation relating to facilities and systems downtime.
• Operate and administer the service desk activities.
• Ensure safe on-site work practices and compliance.
• Coordinate with business units on utilities and facilities issues.
• Assist in disaster recovery planning and execution.
• Maintain building records, licenses and permits accurately.
• Ensure service delivery and operation processes SLAs are followed.
• Review data centre operations regularly and report gaps.
• Prepare monthly Data Centre and Service Desk reports.

Skills

Team leadership

Data centre operations

Facilities monitoring

Incident management

Service desk

Communications

Problem solving

Education

Diploma in Computer Science or equivalent

Data Centre Certifications (e.g., Certified Data Centre Professional)

3+ years data centre operations experience

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary/Overview

The Data Center Operation technician has overall responsibility to support the troubleshooting and coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities
• Liaison with UOB BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements

Education & Experience

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Location: On-site –Singapore

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.