Campus Director

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

JLL Singapore seeks a dynamic leader to manage a high-performing site services team for a prestigious office portfolio. You will lead a diverse group of over 15 specialists, monitor portfolio activities, and drive value through vendor partnerships and efficient operations.

On-site Singapore role with accountability for KPI delivery, budget control, and stakeholder engagement across internal COEs, vendors, and client teams.

Qualifications

• Experience managing large-scale FM accounts or portfolios.
• Strong budget management and financial analysis skills.
• Excellent stakeholder management and relationship-building abilities.
• Proven leadership in a fast-paced, matrix environment.

Responsibilities

• Lead a high-performing site services team of 15+ specialists and drive delivery excellence.
• Manage client and stakeholder relationships, ensuring alignment with KPI and SLA targets.
• Oversee operations, ensure safe, compliant and efficient service delivery across the portfolio.
• Oversee vendor contracts, sourcing and performance management to maximise value for the client.

Skills

Vendor management

Budget management

Financial analysis

Stakeholder management

Team leadership

People management

Facilities management

Communication

Project coordination

Tools

BMS system

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. You will be experienced in providing outstanding site services management, proactively leading, monitoring and controlling all portfolio activities. You’ll be passionate about state of the art site operations for beautiful office space and effective in sourcing and managing high performing vendors to support the vision. A keen eye for detail, a grasp of financial metrics and world class stakeholder management will be your strong suit. Leading a diverse and multi-talented team of over 15 specialists, you will role model integrity and accountability whilst maintaining a sense of fun in a fast paced environment. Authenticity and a genuine desire to deliver professional, value-focused services exceeding the Clients expectations will drive your success.

Leadership & Team Management:

Experienced in actively encouraging an environment of teamwork, cooperation, high performance and individuals success, you will realise that the team’s success means your success Your style of people management will be proactive. You will engage in building a deep understanding of your teams aspirations and career goals, you will be committed to coaching, mentoring and tackling issues head on by building plans to address areas of development Team development will be thoughtfully achieved through skills and performance assessments, timely training, regular 1:1’s, follow ups and oversight will allow you to manage your team’s workload Understanding the criticality of hiring, promoting or developing the right people at the right time, you will engage closely with internal COE’s and HR to effectively resource and build workforce planning and succession plans for our teams and vendors Encouraging your teams to engage with peers on other accounts, attending JLL Integrated Facilities Management events to share knowledge, best practice and sharing market updates will be a key focus

Client & Stakeholder Management:

Unprecedented business growth, working on an exceptionally exciting account with a Client recognised globally as a leader in their industry, you will be personally committed to building your knowledge of their business and relationships with stakeholders to implement strategies and projects to best support our success Advanced EQ and interpersonal skills will give you an edge when developing and managing relationships. Reading between the lines, maintaining a solution oriented approach and having a keen sense of empathy will enable you to function in a fast moving and high volume environment, with the trust of your stakeholders Able to navigate a highly matrixed organisation with finesse and balance Clients / stakeholders competing priorities, effectively evaluating and executing independently A people person, you’ll understand the value of true collaboration and build strong relationships with our HQ, peers and our accounts vendors / partners / project peers (eg, food, security, IT etc) Responsible for achieving all KPI’s and SLA’s in the Client contract through continuous delivery of exceptional quality service

Operations:

Further development of SOP’s and ensuring smooth procedural implementation will provide seamless service. You will be skilled in simplification and accuracy improvement of work methods to ensure reliability of systems and consistency of delivery Critical to the role, your input on developing space planning ideas and strategies that meet the changing demands of the business creating both strategic and tactical solutions is key You’ll play an important role in ensuring the delivery of major/minor capital works projects and associated moves / changes are done in accordance to the guidelines set by our Client Budgeting and spend management will be a finely tuned skill, you will own financial processes and controls to ensure that the country’s financial operations are meeting or exceeding targets Educating your team on compliance with JLL and our Client’s HSE (health & safety environment) and Risk Management policies and procedures A component of your role will be supporting UX (User Experience) programs, new technology system / tool roll-outs, training programs / workshops etc, through driving implementation and consistency Reporting, analysis, data driven decisions will be your , you’ll be confident and well informed when conducting presentations

Sourcing & Vendor Management:

Oversee all vendor contracts to ensure that they are professionally delivered with value for money outcomes, well-monitored and re-negotiated as required to ensure the best value to the Client Ensure the strategic sourcing initiatives across the portfolio are followed and all the JLL provided tools are utilised. Provide guidance to the site teams to ensure appropriate processes are followed to conduct major sourcing/procurement activities Ensure vendors performance is managed, and all services are delivered as per the contract The person we need will know:

• A large scale FM Account/Portfolio management experience in a multinational environment with tactical experience of vendor management, budgeting & spend management, sourcing, space planning/MAC, hard services and office fit-out projects
• Experience working in a tech sector environment an advantage
• Excellent people skills and ability to interact with a wide range of stakeholders
• Knowledge of local occupational health and safety requirements
• Knowledge of critical facilities
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Ability to understand and interpret commercial contracts
• Strong budget management and financial analysis skills
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Experience with Client reporting and preparation of reports

The person we need will be:

• Confident, clear and comfortable in communicating with a diverse groups at all levels of the organisation.
• You understand when to provide high level and concise updates, and the time for a more detailed analysis and update.
• Your written communication will be just as good, with an eye for detail, awareness of perspectives and focus on our desired outcome
• Good presentation skills
• Self-motivated; confident & energetic
• Ability to work across multiple, matrix reporting environments and prioritise activities accordingly
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Team player – able to cooperate and work well with others to meet targets

Location: On-site –Singapore

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.