Data Center Technician (Entry Level)

Equinix; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Equinix in Singapore is seeking a Data Center Customer Operations Technician to support installation, maintenance, testing, and troubleshooting of customer infrastructure within our Singapore data center, delivering reliable service to leading cloud and enterprise clients.

You will handle queue management, racks and stack tasks, cross-connect work, and routine testing, documenting activity, following procedures, and escalating issues as needed to ensure system availability and performance.

Responsibilities

• Queue Management / Reporting: Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times; Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests; Ensures adherence to commit times within standard operating procedures; Maintains detailed written records of all work activity; Updates local asset databases and other systems
• Installations: Rack and stack semi-routine customer equipment tickets; Supports intra-cage infrastructure installations by following standard operating procedures of semi-routine customer installs, which may include fiber trays, ladder racks, customer equipment and cabinets, semi-basic cage installs for mesh and overhead cable trays, performs tape changes and standard operating back-up changes
• Cross-Connect: Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing); Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects; Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
• Testing / Troubleshooting: Supports semi-routine standard operating testing and standard operating installations of customer assets

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

About The Role

Join our world-class data center operations team and play a critical role in supporting some of the world's leading cloud, network, and enterprise customers. As a Data Center Customer Operations Technician, you will be responsible for delivering exceptional customer service while supporting the installation, maintenance, testing, and troubleshooting of customer infrastructure within our Singapore data center.

Responsibilities

• Queue Management / Reporting
  • Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests
  • Ensures adherence to commit times within standard operating procedures
  • Maintains detailed written records of all work activity
  • Updates local asset databases and other systems
• Installations
  • Rack and stack semi-routine customer equipment tickets
  • Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
  • fiber trays, ladder racks, customer equipment and cabinets
  • semi-basic cage installs for mesh and overhead cable trays
  • performs tape changes and standard operating back-up changes
• Cross-Connect
  • Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects
  • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
• Testing / Troubleshooting
  • Supports semi-routine standard operating testing and standard operating installations of customer assets