Data Center Critical Facilities Lead (24/7 Uptime)

cw

Singapore

On-site

SGD 120,000 - 180,000

Full time

9 days ago

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Job summary

Cushman & Wakefield is seeking a Critical Facilities Supervisor to lead on-site plant operations for a 24/7 data center, ensuring uptime, safety, and compliance with client SLAs and KPIs. You will oversee the Plant Operations team, manage preventive/corrective maintenance, and drive operational performance.

The role requires extensive experience in mission-critical facilities, strong leadership, and proficiency with CMMS and monitoring systems.

Qualifications

8+ years of relevant experience in critical facility operations, maintenance management, or engineering within a mission-critical environment.
Experience supervising maintenance teams in Tier III or equivalent data center or mission-critical facility.
Strong knowledge of facility mechanical and electrical infrastructure systems, safety regulations, and preventive/corrective maintenance practices.
Experience with continuous improvement initiatives, maintenance program development, client relationship management, and operational reporting.
Strong leadership, communication, and interpersonal skills with ability to guide teams and manage client-facing operational issues.
Strong problem-solving and decision-making ability, including in emergency and incident response situations.
Proficiency in CMMS platforms for maintenance scheduling, work order management, and activity reporting.
Familiarity with BMS/PMS monitoring systems and ability to interpret facility operations data and performance trends.
Proficiency in CMMS and operations management software, with familiarity in BI or reporting dashboard tools.
Industry-recognized data center qualification such as CDCP would be an advantage.
Bachelor’s degree in Mechanical or Electrical Engineering or related field.

Responsibilities

Deliver Maintenance Services to client SLA and KPI requirements while supporting continuous facility uptime and safe 24/7 operations.
Provide direction and leadership to the onsite Plant Operations team, ensuring sufficient qualified personnel are available throughout the service term.
Monitor workload and resources against KPI and budget constraints to maintain service continuity and operational performance.
Initiate and manage site reviews covering maintenance standards, equipment health, change control, single points of failure, and operational risk.
Benchmark facility performance against commissioning documents, manufacturer recommendations, industry standards, and comparable facilities where appropriate.
Create and maintain the preventive maintenance schedule, raise corrective maintenance work orders, and manage activity records within the client’s CMMS.
Monitor BMS, PMS, safety systems, and other monitoring platforms, identifying deviations from normal operating parameters and notifying the client promptly through work orders.
Conduct periodic facility rounds and inspections, and ensure findings are reported to the client within required timelines.
Ensure all services are performed in compliance with client policies, safety requirements, and company electrical safety programs.
Verify that relevant personnel hold valid Certificates of Qualification and meet all applicable federal and local regulatory requirements.
Supervise, monitor, and direct the performance of Maintenance Services, ensuring maintenance documentation meets required standards and supports effective asset management.
Ensure strong data governance of asset and maintenance information within the CMMS.
Ensure site operations, including incident management and escalation, are carried out in accordance with approved client and Cushman & Wakefield procedures.
Proactively communicate risks, SLA status, operational concerns, and improvement actions to the client and relevant stakeholders.