CX Specialist — Remote-First, Impactful Support

MedReport; Singapore; Remote; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

MedReport is seeking a Customer Experience Specialist who loves helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for users—turning issues into opportunities and building loyalty through thoughtful conversations.

In this remote-first role, you’ll collaborate with product, design, and support teams to improve the customer journey, collect feedback for product improvements, and help optimize support workflows while delivering above-market

Qualifications

• 2+ years in customer support or similar role.
• SaaS experience is a bonus.
• Excellent written and verbal communication.

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design, and support teams to improve the customer journey.
• Collect feedback to shape product improvements and feature development.
• Monitor support trends and help optimize internal workflows.

Skills

Customer support

SaaS experience

Intercom / Notion / Slack

Tools

Intercom

Notion

Slack

Job description

MedReport is seeking a Customer Experience Specialist who loves helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for users—turning issues into opportunities and building loyalty through thoughtful conversations.

In this remote-first role, you’ll collaborate with product, design, and support teams to improve the customer journey, collect feedback for product improvements, and help optimize support workflows while delivering above-market