WordPress Developer

MedReport

Singapore

Remote

SGD 42,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

MedReport is seeking a Customer Experience Specialist who loves helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for users—turning issues into opportunities and building loyalty through thoughtful conversations.

In this remote-first role, you’ll collaborate with product, design, and support teams to improve the customer journey, collect feedback for product improvements, and help optimize support workflows while delivering above-market

Qualifications

2+ years in customer support or similar role.
SaaS experience is a bonus.
Excellent written and verbal communication.

Responsibilities

Provide responsive and friendly support via chat, email, and social platforms.
Simplify complex issues into clear, human-friendly answers.
Collaborate with product, design, and support teams to improve the customer journey.
Collect feedback to shape product improvements and feature development.
Monitor support trends and help optimize internal workflows.

Skills

Customer support

SaaS experience

Intercom / Notion / Slack

Tools

Intercom

Notion

Slack

Job description

We’re Hiring:
Customer Experience Specialist

May 19,2025
1 slots only

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

Provide responsive and friendly support via chat, email, and social platforms.

Simplify complex issues into clear, human-friendly answers.

Work closely with product, design, and support teams to improve the overall customer journey.

Collect and relay feedback to help shape product improvements and feature development.

Monitor support trends and help optimize internal support workflows.

What We’re Looking For

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).

Excellent communication skills - both written and verbal.

A calm, empathetic mindset and problem-solving instincts.

Comfortable using modern tools like Intercom, Notion, Slack, and more.

Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.