CX Analytics & Process Improvement Intern

Marina Bay Sands; Singapore; On-site; SGD 52,000 - 80,000; Full time

Job summary

Marina Bay Sands is seeking a detail-oriented professional to join the Internal Audit/Quality Assurance team. The role focuses on evaluating service and hardware across Food & Beverage, Attractions, Casino and other touchpoints, with data-driven reporting and continuous improvement initiatives.

You will analyze guest feedback, track issues, and support monthly reporting using the QTX data collection tool to drive better guest experiences and operational excellence.

Qualifications

• Exposure in customer service would be an advantage.
• Proficient in using Microsoft Office Suite including Word, Excel and PowerPoint is mandatory.
• Hands-on experience of data analysis using tools such as SQL, Power BI, etc. will be an advantage

Responsibilities

• Perform monthly internal audits to measure service and hardware across F&B, attractions, casino, and others.
• Analyze data from internal audits and share insights with operational stakeholders.
• Support monthly/weekly reporting and maintain the digital data collection solution (QTX).
• Identify gaps in processes and propose corrective actions to improve service and revenue.
• Handle voice of customer/survey feedback and categorize issues for departmental action.

Skills

MS Office

Power BI

SQL

Customer service

Interpersonal comms

Tools

Microsoft Office

Job description

Marina Bay Sands is seeking a detail-oriented professional to join the Internal Audit/Quality Assurance team. The role focuses on evaluating service and hardware across Food & Beverage, Attractions, Casino and other touchpoints, with data-driven reporting and continuous improvement initiatives.

You will analyze guest feedback, track issues, and support monthly reporting using the QTX data collection tool to drive better guest experiences and operational excellence.