CX Analytics & Process Excellence Lead

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Marina Bay Sands is seeking a strategic and hands-on project leader to manage a portfolio of cross-functional process improvement initiatives. The role centers on Lean Six Sigma, process redesign, and governance from opportunity identification through benefits realization.

You will collaborate with operations and support functions to deliver measurable improvements in service, productivity, cost efficiency, and guest experience while driving change management across the organization.

Qualifications

• Master’s or bachelor’s degree in a related field with 8–10 years of process improvement experience.
• Lean Six Sigma Green Belt certification required; Black Belt preferred.
• Proven ability to lead cross-functional projects and drive benefits realization.

Responsibilities

• Lead end-to-end delivery of strategic process improvement projects across operations and support functions.
• Apply Lean Six Sigma and related methodologies to diagnose issues and design improvements.
• Drive stakeholder alignment, change management, and adoption of new processes.
• Define success metrics, monitor benefits, and deliver executive updates.

Skills

Lean Six Sigma

Project management

Operational Excellence

Stakeholder Engagement

Change Leadership

Data analytics

Education

Master’s or Bachelor’s degree in Industrial Engineering / Operations Management / Business

Certification: Lean Six Sigma Green Belt

Tools

Excel

Dashboards / Data visualization

Job description

Marina Bay Sands is seeking a strategic and hands-on project leader to manage a portfolio of cross-functional process improvement initiatives. The role centers on Lean Six Sigma, process redesign, and governance from opportunity identification through benefits realization.

You will collaborate with operations and support functions to deliver measurable improvements in service, productivity, cost efficiency, and guest experience while driving change management across the organization.