Customer Experience Analytics Intern — Process Improvement

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 33,480 - 50,220; Full time

Job summary

A premier entertainment destination in Singapore is seeking individuals to support internal audits and data analysis. Responsibilities include evaluating service quality, analyzing guest feedback, and working on improvement projects. The ideal candidate should have experience in customer service and be proficient in Microsoft Office, with an advantage for data analysis skills. This position requires strong interpersonal skills, attention to detail, and a commitment to excellent customer service, working collaboratively in a dynamic environment.

Qualifications

• Proficient in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Hands-on experience in data analysis using SQL, Power BI will be an advantage.
• Passion for exceptional customer service.

Responsibilities

• Perform Internal Audits and evaluate service and hardware.
• Analyze data points from audits to share insights.
• Read guest feedback and identify repeat issues.

Skills

Customer service exposure

Microsoft Office Suite

Data analysis using SQL

Data analysis using Power BI

Interpersonal communication

Planning and execution

Organizational skills

Job description

A premier entertainment destination in Singapore is seeking individuals to support internal audits and data analysis. Responsibilities include evaluating service quality, analyzing guest feedback, and working on improvement projects. The ideal candidate should have experience in customer service and be proficient in Microsoft Office, with an advantage for data analysis skills. This position requires strong interpersonal skills, attention to detail, and a commitment to excellent customer service, working collaboratively in a dynamic environment.