Senior Process Excellence Leader Lean Six Sigma

marinabaysands; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Marina Bay Sands is seeking a strategic and hands-on leader for the CX Analytics & Process Improvement team. The role drives a portfolio of cross-functional process improvements from opportunity identification through implementation, benefits realization, and sustainment.

The ideal candidate brings deep expertise in Lean Six Sigma and operational excellence, governance, and stakeholder engagement to deliver service excellence and guest experience improvements.

Qualifications

• Deep expertise in Lean Six Sigma and operational excellence to diagnose complex problems and structure improvement roadmaps.
• Experience in leading cross-functional teams through change and delivering measurable outcomes.

Responsibilities

• Lead end-to-end delivery of strategic process improvement projects across operations and support functions.
• Establish project governance with charters, prioritization, steering updates, and benefits tracking.
• Coach teams and stakeholders on structured problem-solving and process discipline.
• Build tools, templates, governance routines, and measurement frameworks for sustained improvements.
• Identify high-impact opportunities, quantify business cases, and prioritize projects by value and feasibility.
• Define success measures, establish baselines, and develop dashboards and executive updates.

Skills

Lean Six Sigma

DMAIC

Kaizen

Value Stream Mapping

Root-Cause Analysis

Process Redesign

Operational Excellence

Job description

Marina Bay Sands is seeking a strategic and hands-on leader for the CX Analytics & Process Improvement team. The role drives a portfolio of cross-functional process improvements from opportunity identification through implementation, benefits realization, and sustainment.

The ideal candidate brings deep expertise in Lean Six Sigma and operational excellence, governance, and stakeholder engagement to deliver service excellence and guest experience improvements.