CX Advisory Lead – Southeast Asia

Infosys Consulting; Singapore; Presencial; SGD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Infosys Consulting in Singapore seeks a CX Advisory Lead to own and grow the Southeast Asia advisory business across MarTech and CX Improvement. You will drive revenue, shape offerings, and supervise delivery while maintaining hands-on involvement.

You will build and nurture relationships with key SEA clients up to the C-suite, lead cross-functional teams, and travel across the region to expand strategic accounts and deliver tangible CX outcomes.

Formación

• 10+ years in CX/MarTech consulting or advisory.
• Experience with revenue ownership / P&L.
• Proven track record closing deals and growing accounts.

Responsabilidades

• Own SEA advisory revenue targets and growth.
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement.
• Oversee delivery quality and client satisfaction across engagements.
• Manage senior client relationships up to C-suite level.
• Travel across SEA as needed to support accounts.
• Partner with delivery teams to ensure practical and platform-aligned recommendations.

Conocimientos

CX/MarTech consulting

P&L ownership

Business development

Senior client relationships

Cross-functional leadership

Willingness to travel across SEA

Herramientas

Adobe MarTech

Salesforce CRM

Descripción del empleo

Location: Singapore (regional coverage across SEA)

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the ground up — getting hands-on where playbooks don't yet exist — and staying close to delivery with their own partial utilisation target, rather than operating purely in an oversight capacity.

Key Responsibilities

Revenue & Growth

• Own and deliver revenue targets for the SEA advisory practice
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement
• Build and manage a healthy pipeline across existing and new accounts
• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM) and CX Improvement (Digital and Contact Centre channels)
• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings differentiated

Delivery Management

• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction
• Provide senior oversight and escalation support across concurrent engagements
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

• Act as senior client relationship owner for key SEA accounts
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement
• Build trusted advisor relationships with client stakeholders up to C-suite level

Areas of Focus

1. MarTech

• Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics) and/or Salesforce CRM
• Martech strategy, roadmap, and capability assessments
• Platform selection, integration strategy, and optimisation

2. CX Improvement

• CX strategy and transformation across Digital and Contact Centre channels
• Journey design, service design, and operating model improvement

Candidate Profile (Must)

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems
• Track record of building and delivering CX improvement programs across digital and contact centre channels
• Proven business development skills — able to shape opportunities and close deals
• Experience managing multi-disciplinary delivery teams and senior client relationships
• Based in Singapore, with willingness to travel across SEA
• Comfortable operating as a builder — growing a promising practice area from the ground up with hands-on involvement, while also carrying a personal utilisation target