Cx Advisory Lead - SEA

Infosys-Singapore-; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Infosys seeks a CX Advisory Lead to own and grow its Southeast Asia advisory practice across MarTech and CX Improvement. This client-facing, revenue-owning role blends business development, offering development, delivery oversight, and account management.

The candidate will lead from Singapore, travel across SEA, and build a hands-on practice with targeted utilization while guiding delivery teams to provide practical, platform-aligned recommendations.

Qualifications

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership.
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems.
• Track record of building and delivering CX improvement programs across digital and contact centre channels.
• Proven business development skills - able to shape opportunities and close deals.
• Experience managing multi-disciplinary delivery teams and senior client relationships.
• Based in Singapore, with willingness to travel across SEA.
• Comfortable operating as a builder - growing a promising practice area from the ground up with hands-on involvement, while also carrying a personal utilisation target.

Responsibilities

• Own and deliver revenue targets for the SEA advisory practice.
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement.
• Build and manage a healthy pipeline across existing and new accounts.
• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM) and CX Improvement (Digital and Contact Centre channels).
• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings differentiated.
• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction.
• Provide senior oversight and escalation support across concurrent engagements.
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned.
• Act as senior client relationship owner for key SEA accounts.
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement.
• Build trusted advisor relationships with client stakeholders up to C-suite level.

Skills

CX Advisory

MarTech

Salesforce CRM

Adobe MarTech

Business development

Delivery management

Account management

P&L ownership

Strategic partnerships

Tools

Adobe Experience Platform

AEM

Salesforce CRM

Adobe Analytics

Job description

About the job

CX Advisory Lead - Southeast Asia

Location: Singapore (regional coverage across SEA)

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two

core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role

combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the

ground up - getting hands-on where playbooks don't yet exist - and staying close to delivery with their

own partial utilisation target, rather than operating purely in an oversight capacity.

Key Responsibilities

Revenue & Growth

• Own and deliver revenue targets for the SEA advisory practice
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement
• Build and manage a healthy pipeline across existing and new accounts

Offering Development

• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM) and CX Improvement (Digital and Contact Centre channels)
• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings differentiated

Delivery Management

• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction
• Provide senior oversight and escalation support across concurrent engagements
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

• Act as senior client relationship owner for key SEA accounts
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement
• Build trusted advisor relationships with client stakeholders up to C-suite level

Areas of Focus

1. MarTech
   • Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics) and/or Salesforce CRM
   • Martech strategy, roadmap, and capability assessments
   • Platform selection, integration strategy, and optimisation
2. CX Improvement
   • CX strategy and transformation across Digital and Contact Centre channels
   • Journey design, service design, and operating model improvement

Candidate Profile (Must)

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems
• Track record of building and delivering CX improvement programs across digital and contact centre channels
• Proven business development skills - able to shape opportunities and close deals
• Experience managing multi-disciplinary delivery teams and senior client relationships
• Based in Singapore, with willingness to travel across SEA
• Comfortable operating as a builder - growing a promising practice area from the ground up with hands-on involvement, while also carrying a personal utilisation target