Cx Advisory Lead - SEA

Infosys Limited; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Infosys Limited seeks a CX Advisory Lead to own and grow the Southeast Asia advisory practice across MarTech and CX Improvement. The role blends business development, offering development, delivery oversight, and high-level account management, with regional responsibility across SEA and travel as needed.

Ideal candidates bring 10+ years in CX/MarTech consulting, strong Adobe/Salesforce knowledge, and a proven ability to build a practice from the ground up while delivering hands-on value.

Qualifications

• 10+ years in CX/MarTech consulting or advisory with P&L or revenue ownership.
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems.
• Track record building and delivering CX improvement programs across digital and contact centre channels.
• Proven business development skills to shape opportunities and close deals.
• Experience managing multi-disciplinary delivery teams and senior client relationships.
• Based in Singapore, with willingness to travel across SEA.
• Comfortable operating as a builder with hands-on involvement while maintaining a utilisation target.

Responsibilities

• Own and deliver revenue targets for the SEA advisory practice.
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement.
• Build and manage a healthy pipeline across existing and new accounts.
• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM).
• Stay current on market trends, platform capabilities, and competitor positioning to differentiate offerings.
• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction.
• Provide senior oversight and escalation support across concurrent engagements.
• Partner with delivery teams to ensure recommendations are practical and platform-aligned.
• Act as senior client relationship owner for SEA accounts and identify growth opportunities.

Skills

CX/MarTech consulting

P&L ownership

Business development

Adobe MarTech

Salesforce CRM

Delivery leadership

Account management

Travel willingness

Tools

Adobe Experience Platform

AEM

Adobe Analytics

Salesforce CRM

Job description

About the job

CX Advisory Lead - Southeast Asia

Location: Singapore (regional coverage across SEA)

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two

core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role

combining business development, offering development, delivery oversight, and account management.

We're looking for someone who is equally comfortable building a promising practice area from the

ground up - getting hands‑on where playbooks don't yet exist - and staying close to delivery with their

own partial utilisation target, rather than operating purely in an oversight capacity.

Key Responsibilities

Revenue & Growth

• Own and deliver revenue targets for the SEA advisory practice
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement
• Build and manage a healthy pipeline across existing and new accounts

Offering Development

• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM)

and CX Improvement (Digital and Contact Centre channels)

• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings
• differentiated

Delivery Management

• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction
• Provide senior oversight and escalation support across concurrent engagements
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

• Act as senior client relationship owner for key SEA accounts
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement
• Build trusted advisor relationships with client stakeholders up to C-suite level

Requirements

Areas of Focus

1. MarTech

• Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics)

and/or Salesforce CRM

• Martech strategy, roadmap, and capability assessments
• Platform selection, integration strategy, and optimisation

2. CX Improvement

• CX strategy and transformation across Digital and Contact Centre channels
• Journey design, service design, and operating model improvement

Candidate Profile (Must)

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems
• Track record of building and delivering CX improvement programs across digital and contact centre channels
• Proven business development skills - able to shape opportunities and close deals
• Experience managing multi-disciplinary delivery teams and senior client relationships
• Based in Singapore, with willingness to travel across SEA
• Comfortable operating as a builder - growing a promising practice area from the ground up with hands‑on involvement, while also carrying a personal utilisation target