CX Advisory Lead

ARISTON SERVICES PTE. LTD.; Singapore; Presencial; SGD 180.000 - 300.000; Jornada completa

Descripción de la vacante

ARISTON SERVICES PTE. LTD. seeks a CX Advisory Lead for Southeast Asia. You will own revenue targets, oversee delivery, and manage key SEA accounts across MarTech and CX Improvement.

Lead offers development and drive growth while staying hands-on in advisory engagements and building trust with C-suite stakeholders.

Formación

• 10+ years in CX/MarTech consulting or advisory with P&L or revenue ownership.
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems.
• Proven track record delivering CX improvement programs across digital and contact centre channels.
• Demonstrated business development skills with ability to shape opportunities and close deals.
• Experience leading multi-disciplinary delivery teams and managing senior client relationships.
• Comfort operating as a builder with hands-on involvement while carrying a utilization target.

Responsabilidades

• Own and deliver revenue targets for the SEA advisory practice.
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement.
• Build and manage a healthy pipeline across existing and new accounts.
• Develop and evolve advisory offerings anchored in Adobe MarTech and Salesforce CRM.
• Stay current on market trends and competitive positioning to differentiate offerings.
• Oversee delivery of advisory engagements ensuring quality and timeliness.

Conocimientos

CX strategy

MarTech advisory

Revenue ownership

New business development

Delivery leadership

Executive relationships

Herramientas

Adobe MarTech

Salesforce CRM

Descripción del empleo

Description

About the job

CX Advisory Lead - Southeast Asia

About the Role

We are looking for a CX Advisory Lead to own and grow our Southeast Asia advisory business across two
core areas: MarTech and CX Improvement. This is a client-facing, revenue-owning leadership role
combining business development, offering development, delivery oversight, and account management.
We're looking for someone who is equally comfortable building a promising practice area from the
ground up - getting hands-on where playbooks don't yet exist - and staying close to delivery with their
own partial utilisation target, rather than operating purely in an oversight capacity.

Revenue & Growth

• Own and deliver revenue targets for the SEA advisory practice
• Identify, pursue, and close new business opportunities across MarTech and CX Improvement
• Build and manage a healthy pipeline across existing and new accounts

Offering Development

• Develop and evolve advisory offerings with technology anchor (Adobe MarTech and/or Salesforce CRM) and CX Improvement (Digital and Contact Centre channels)
• Stay current on market trends, platform capabilities, and competitor positioning to keep offerings differentiated

Delivery Management

• Oversee delivery of advisory engagements, ensuring quality, timeliness, and client satisfaction
• Provide senior oversight and escalation support across concurrent engagements
• Partner with delivery teams to ensure consulting recommendations are practical and platform-aligned

Account Management

• Act as senior client relationship owner for key SEA accounts
• Identify account growth and cross-sell opportunities across MarTech and CX Improvement
• Build trusted advisor relationships with client stakeholders up to C-suite level

Requirements

Areas of Focus

1. MarTech

• Platform advisory across Adobe MarTech (e.g., Adobe Experience Platform, AEM, Adobe Analytics) and/or Salesforce CRM
• Martech strategy, roadmap, and capability assessments
• Platform selection, integration strategy, and optimization

2. CX Improvement

• CX strategy and transformation across Digital and Contact Centre channels
• Journey design, service design, and operating model improvement

Candidate Profile (Must)

• 10+ years in CX/MarTech consulting or advisory, with prior P&L or revenue ownership
• Strong working knowledge of Adobe MarTech and/or Salesforce CRM ecosystems
• Track record of building and delivering CX improvement programs across digital and contact centre channels
• Proven business development skills - able to shape opportunities and close deals
• Experience managing multi-disciplinary delivery teams and senior client relationships
• Comfortable operating as a builder - growing a promising practice area from the ground up with hands-on involvement, while also carrying a personal utilization target