Customer Technical Service & Market Development Manager – APAC

INEOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

INEOS SINGAPORE PTE. LTD.

invites applications for a senior technical role focused on sustaining existing customers while driving growth and high performance by delivering innovative solutions and superior technical support. You will identify applications, assess product fit, and lead cross‑functional collaboration across marketing, sales, operations, procurement, logistics, QC, and product stewardship to meet customer needs.

Qualifications

• MSc in Chemical Engineering or Chemistry is required.
• At least 10 years of experience in the chemical industry.
• Broad experience in R&D, manufacturing, and/or market development.

Responsibilities

• Identify and deliver innovative solutions to market needs to increase margins and grow in new applications.
• Provide customer technical support to help customers understand product complexities and applications.
• Identify products best suited for applications and determine if tailored or new products are needed.
• Provide technical insights to differentiate products from the competition.
• Collaborate with Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship to meet customer needs.
• Support product registration, specifications database and approvals, sample shipments, and advertising.
• Foster innovation by developing new applications and screening markets for potential use with focus on volumes and margins.
• Influence the industry through participation in conferences and presentation of papers.

Skills

High product knowledge

IP process knowledge

Technical support excellence

Opportunity evaluation

Business/technical objective alignment

Technical leadership & networking

Laboratory testing & scaling

Understanding of competitive tech

Education

MSc in Chemical Engineering or Chemistry

Job description

Responsibilities & Accountabilities

The purpose of the role is to help maintain current customers while also ensuring growth and high performance of the business by

• identifying and delivering innovative solutions to market needs which result in higher margins, growth in new applications, and options to manage the share shift in adynamic marketplace
• providing customer technical support, which enhances the ability of our customers to understand the complexities of our products and use our products in their applications
• identifying products that are best suited for the application, and to be able to identify if a tailored or new product should be developed
• providing technical insights to differentiate our products from the competition
• monitoring and influencing the manufacturing organization to proactively manage product performance
• assessing competitor technologies, capabilities, and impact to the market
• responding to our customers’ requests for technical information and samples in a timely manner
• anticipating and managing the testing required to meet specific standards in the market
• interacting with other functional groups (e.g., Marketing, Sales, Operations, Procurement, Logistics, QC, and Product Stewardship) to meet customer needs
• identifying and participating in the valorisation and commercialization of lower valued products and by products
• supporting efforts a.o. product registration, product specification database and approvals, sample shipment management, advertising, etc
• fostering innovation by developing new applications by screening markets for potential use of our products with a focus on increased volumes at attractive margins
• influencing the industry through participation in industry groups’ conferences, and presentation of papers
• providing customer samples as requested, gathering intelligence on application and potential volumes
• developing deep understanding of markets and customer’s technology, and the impact of our products on customer’s processes and end uses
• preparing and presenting technical information to customers and distributors and provide training on our products and associated applications
• following through on customer complaints to a satisfactory and fully supported conclusion

Skills & Knowledge Required

Education/Experience

• MSc in Chemical Engineering or Chemistry
• At least 10 years of experience in chemical industry
• Broad experience in R&D, manufacturing, and/or market development

Technical Skills

• a high level of product knowledge and the impact of product properties on end-use applications
• knowledge of IP processes and the use of IP to defend our businesses
• ability to provide high-quality technical support to the global customers and commercial team
• ability to evaluate opportunities, utilize problem solving skills, and a proven track record of providing innovative solutions which add business value
• a solid understanding of both business and technical objectives and strategies
• proven technical leadership and networking skills through technical network participation
• understanding of the company technology in both theory and application
• experience and ability to lead/conduct tests on the laboratory bench as well as at the plant scale
• knowledge of competitive technologies and their economics

Behavioral Skills

• inspirational presenter able to deal with any audience and adapt presentation on the move
• actively demonstrates commitment to high-performance standards. Makes decisions, sets priorities or chooses goals based on explicit considerations of potential profit, return on investment or cost/benefit analysis
• identifies and anticipates future opportunities. Acts decisively in dealing with opportunities or crises on a daily basis, setting priorities or choosing goals to achieve business success.
• co-ordinate and lead a number of different team projects at different stages of completion, identifying stretch targets and milestones
• aware of the business strategies of peers in the industry and of the potential impact of external events on INEOS operations
• understands the unspoken meanings and motivations of others, even in highly subtle or "political" situations, inside or outside the company and/or across different cultures
• driving force in the networks in which he or she participates. Develops and uses a wide-based, multi-disciplinary network, both inside and outside INEOS, to enhance business results
• thinks clearly and stays focused in unpredictable or stressful situations. Uses conceptual skills to anticipate, identify and prioritize highly complex issues
• innovative thinker. Integrates many ideas and observations about complex issues into clear concepts that create useful insights for the business. Encourages and sponsors innovation
• clearly sees the big picture. Creates new ways to help others understand complex situations, problems or opportunities