Customer Support Technician

Applied Materials South East Asia; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Applied Materials Southeast Asia is seeking a field maintenance professional to support preventive and remedial maintenance across assigned systems in Singapore. The role requires coordinating with customer management, planning daily work schedules, and ensuring high-quality service delivery.

You will perform start-up, warranty, and paid service activities, provide technical guidance to junior staff, and help improve productivity using proven maintenance methods and SPC concepts.

Qualifications

• Experience planning daily work schedules for preventive and remedial maintenance.
• Ability to troubleshoot process variations and communicate findings clearly.
• Willingness to coordinate support plans with customer management.
• Strong interpersonal skills and teamwork are essential.

Responsibilities

• Assists in planning the daily work schedule within the assigned territory to ensure completion of preventive maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment; performs regular maintenance on systems within established time frames.
• Assumes responsibility for complete customer satisfaction within assigned accounts; assists in planning and coordinating support plans with customer management.
• Performs start-up, warranty, paid service, and service contract activities; supports Tier II and Tier III start-ups as needed; provides technical assistance to less experienced staff.
• Serves as liaison with the customer's front line management on administrative and technical matters for projects.
• Develops and implements plans to increase productivity; tracks equipment performance and uptime; applies SPC and Quality Improvement processes.
• Plans and executes support activities on a wide range of Applied Materials systems; may require technical assistance in performing daily responsibilities.

Skills

Analytical reasoning

Communication

Customer-facing

Team collaboration

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location

Singapore, SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co‑ordinating support plans with customer management.
• Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
• Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Additional Information

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Not Specified

Relocation Eligible

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.