Customer Support Manager

french chamber of commerce in singapore, the; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The French Chamber of Commerce in Singapore is seeking a Customer Support Manager to oversee daily customer interactions for an aerospace/defense and industrial client base across Asia Pacific. You will coordinate with manufacturing plants and the head office to ensure smooth order fulfillment and service excellence.

You will manage quotations, ERP order entries in Sage X3, logistics and payment follow-up, and support ISO 9001 quality initiatives while contributing to continuous improvement and

Qualifications

• 3–5 years of experience in international customer service, operations, or supply chain management, preferably in aerospace/defence.
• Proficient in ERP systems and MS Office.
• Familiarity with Sage X3 and ISO 9001 desirable.

Responsibilities

• Oversee daily operations with customers across Asia Pacific, ensuring service excellence and satisfaction.
• Coordinate internal processes with manufacturing plants to ensure timely order fulfilment and safety stock.
• Serve as primary contact between Singapore office, regional customers, and HQs.

Skills

ERP systems

Microsoft Office Suite

English fluency

Mandarin proficiency

Tools

Sage X3 ERP

Job description

The French Chamber of Commerce is looking for a Customer Support Manager for one of its client specialised in the development and manufacture of high-performance lubricants for the Aerospace, Defense and industrial sectors worldwide.

As Customer Support Manager, you will be entrusted to oversee daily operations with their customers across the Asia Pacific region. Your responsibilities will also include coordinating internal operations with their manufacturing plants, as well as facilitating communication and collaboration with the head office.

Responsibilities:

• Oversee daily operations with customers across the Asia Pacific region, ensuring service excellence and customer satisfaction
• Coordinate internal processes with manufacturing plants to ensure timely and accurate order fulfilment, including safety stock levels locally
• Serve as the primary point of contact between the Singapore office, regional customers, and the HQs
• Monitor and report on operational performance metrics, identifying areas for improvement
• Ensure compliance with company policies, procedures, and quality standards
• Handle escalations and resolve customer issues in a timely and effective manner
• Prepare reports for management on customer feedback, operational challenges, and performance
• Contribute to continuous improvement of processes, workflows, and customer service strategies
• Prepare quotations, register orders in the ERP system (SAGE X3), and manage the order-to-delivery process, including logistics and payment follow-up
• Preparation of technical and quality responses in collaboration with cross departments
• Assist in organizing conferences and events and support the implementation of the quality system in accordance with ISO 9001 standard

Requirements:

• Experience: Minimum 3-5 years of relevant experience in international customer service, operations, or supply chain management, preferably within the aerospace or defence industry.
• Technical Skills: Proficient in using ERP systems and Microsoft Office Suite.
• Knowledge: Familiarity with Sage X3 ERP and ISO 9001 is highly desirable.
• Communication: Excellent interpersonal and communication skills, with the ability to interact effectively with customers, plant teams, and headquarters.
• Organizational Skills: Strong organizational and time management abilities, with attention to detail and the capability to manage multiple priorities.
• Languages: Fluent written and spoken English, and business-level written and spoken Mandarin specifically, the ability to conduct customer calls and draft written correspondence in Mandarin without assistance. Mandarin is required because the role handles day-to-day customer support for Mandarin speaking customers and counterparties across Asia Pacific, including quotations, order processing,delivery coordination, and technical, quality and service issues, a substantial part of which is conducted in Mandarin by telephone and in written correspondence