Customer Support Executive

World Farm Company (Private) Limited; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Casual and relaxed work environment

Friendly and supportive team culture

Strong leadership and guidance

Good work-life balance with flexible r

Job summary

World Farm Company (Private) Limited is seeking a Customer Support Executive for an on-site role in Jurong East. This 12-month contract position supports customer service and sales teams, handles multi-channel communications, and acts as a brand ambassador while maintaining records and stock lists.

The role requires a diploma or equivalent, at least 1 year of local experience, and strong English communication. Training will be provided, with a 5-day work week and on-site work hours.

Qualifications

• Minimum 'N’ Levels, 'O’ Levels or Diploma in any field.
• At least 1 year of local working experience.
• Strong organisational and prioritisation skills.
• Good time management to handle multiple tasks efficiently.
• Excellent written and spoken English.
• Proficiency in Microsoft Office, Outlook and email systems.
• Positive attitude, detail-oriented and deadline-driven.
• Willingness to learn new skills; training provided.

Responsibilities

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update and manage plant/product stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform office front desk duties, welcoming guests.
• Carry out general ad‑hoc administrative tasks.

Skills

Organisational skills

Time management

Interpersonal skills

Customer service

Written and spoken English

Education

N’ Levels, O’ Levels or Diploma

Tools

Microsoft Office

Outlook

Email systems

Job description

Customer Support Executive

Location: Jurong East

Employment Type: 12 months contract

Work Schedule: 5-day work week

• Mon–Thu: 8:00am – 6:00pm
• Fri: 8:00am – 5:00pm (On-site role, not WFH)

About World Farm

World Farm is one of Singapore’s largest retail and wholesale garden centres, offering the widest range of plants and gardening products at the best value. As we expand towards becoming Singapore’s biggest retail garden centre brand, we’re seeking dedicated team players to grow with us in this exciting phase.

Responsibilities

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update and manage plant/product stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform office front desk duties, welcoming guests.
• Carry out general ad‑hoc administrative tasks.

Requirements

• 'N’ Levels, 'O’ Levels or Diploma in any field.
• At least 1 year of local working experience.
• Strong organisational and prioritisation skills.
• Good time management skills to handle multiple tasks efficiently.
• Good written and spoken English
• Excellent interpersonal and customer service skills.
• Proficiency in Microsoft Office, Outlook, and email systems.
• Positive attitude, detail-oriented, and deadline-driven.
• Willingness to learn new skills.
• Training will be provided.

Benefits

• Casual and relaxed work environment.
• Friendly and supportive team culture.
• Strong leadership and guidance.
• Good work-life balance with flexible hours.
• Opportunities for personal and professional growth.