Customer Support Engineer

KLA-Belgium; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

KLA is seeking a Field Service Engineer to perform repair, preventive maintenance, installation and relocation start‑up service on complex semiconductor equipment at customer wafer fab facilities. You will troubleshoot problems, determine corrective actions, and train customers on maintenance.

You will represent KLA professionally and build strong customer relations through service excellence. Overtime and travel may be required, with transport allowance and overtime compensation as part of the

Qualifications

• Good interpersonal and communication skills in understanding customer needs.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated).

Responsibilities

• Field service activities with repair, preventive maintenance, installation and relocation start-up service of complex equipment at customer wafer fab facility.
• Troubleshoot equipment problems and conduct diagnostics to isolate issues, minimize downtime, and eliminate malfunctions.
• Determine corrective actions as required.
• Interface directly with customers at a management and engineer level.

Skills

Interpersonal skills

Initiative

Independent work

Overtime & travel flexibility

Education

Bachelor’s Degree in Mechanical, Mechatronics, Electrical or Electronics Engineering

Job description

Responsibilities

• Field service activities associated with repair, preventive maintenance, installation and relocation start‑up service of complex equipment at customer wafer fab facility.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate issues, minimize downtime, and eliminate equipment malfunctions.
• Determine corrective actions as required.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Professionally represent the company to the customer.
• Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both KLA and customers.
• Interface directly with customers at a management and engineer level.
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on recurring problems.
• Remain up to date on equipment and tools through appropriate training, manuals, factory periodicals and other relevant materials.

Qualifications

• Bachelor’s Degree in Mechanical, Mechatronics, Electrical or Electronics Engineering.
• Good interpersonal and communication skills in understanding customer needs.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated).
• Experience on semiconductor capital equipment is an advantage.
• Candidate with no prior experience can be considered for an entry position.

Benefits

We offer a competitive, family‑friendly total rewards package.

Equal Opportunity Employer

KLA is proud to be an equal‑opportunity employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.