Customer Success Specialist

Studdy; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Learning budget for courses and certs

Free Studdy subscription for family

Job summary

Studdy Lab is hiring a customer support professional in Singapore to help learners and parents get started quickly and stay engaged. You will onboard new learners, respond to questions via chat, email, and calls, and log and track issues until resolution.

Candidates should have strong English, basic French, and at least 1 year in customer support or success. You will interact with learners and schools, identify recurring problems, and propose practical fixes.

Qualifications

• 1+ years in customer support or customer success.
• Excellent written and spoken English.
• Basic French: A2 certificate required before visa application.

Responsibilities

• Onboard new learners, schools and parents.
• Answer questions on chat, email and phone.
• Log and follow up on issues until they are solved.
• Spot repeated problems and suggest fixes.

Skills

Customer support

English communication

French (A2)

Job description

Help Studdy learners and parents get started quickly and keep getting value: onboarding, account help and questions over chat, email and calls.

You are the reason a learner's problem is solved in minutes, not days.

Requirements:

Excellent English communication, spoken and written.

Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.

1+ years in customer support or customer success

Excellent written and spoken English

Patient, warm and solution-focused

Responsibilities:

Onboard new learners, schools and parents

Answer questions on chat, email and phone

Log and follow up on issues until they are solved

Spot repeated problems and suggest fixes

Benefits:

Medical insurance

Annual leave

Learning budget for courses and certifications

Free Studdy subscription for your family

Studdy never charges candidates any fee.