Customer Success Manager

THOMSON REUTERS CORPORATION PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

THOMSON REUTERS CORPORATION PTE. LTD. is seeking a Customer Success Manager to drive customer engagement and maximize product usage. You will liaison with customers, design tailored success plans, guide onboarding, analyze usage to boost adoption, and collaborate with sales on renewals and upsell opportunities.

The role emphasizes customer advocacy, cross-functional collaboration, and aligning CS initiatives with business goals, leveraging AI-based software products to deliver value.

Qualifications

• Bachelor's degree in Law or Business or equivalent.
• 3–5 years of relevant work experience.
• Interest in learning about new technology and software (AI-based products).
• Positive attitude and problem-solving skills.
• Ability to work on cross-functional teams to drive positive customer experiences.

Responsibilities

• Cultivate and sustain strong relationships with customer account stakeholders.
• Design and implement customer success plans tailored to customer goals.
• Guide new customers through onboarding with rapid time to value (TTV).
• Analyze usage patterns to identify adoption barriers and boost engagement.
• Collaborate with sales to manage renewals and upsell opportunities.
• Act as a customer advocate to inform product and marketing strategies.
• Partner with sales, marketing, and product teams to align CS initiatives with business goals.

Skills

Relationship building

Onboarding

Data analysis

Cross-functional collab

Renewals management

Upselling & cross-selling

Customer advocacy

Education

Bachelor's degree in Law or Business

Job description

The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers.

This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments.

About the Role

In this opportunity as a Customer Success Manager, you will:

• Cultivate and sustain strong relationships with customer account stakeholders.

• Design and implement customer success plans tailored to each customer's specific goals and objectives.

• Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).

• Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.

• Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities.

• Act as a customer advocate, gathering feedback to inform product development and marketing strategies.

• Partner with sales, marketing, and product teams to align customer success initiatives with business goals.

About You

You’rea fit for the role ofCustomer Success Managerif you have the following:

• Bachelor's Degree in preferably Law or Business (or equivalent)

• Minimum 3-5 years of relevant work experience

• Interest in learning about new technology and software – we offer a suite of cutting-edge A.I.-based software products;

• Positive attitude and problem-solving skills;

• Ability to work on cross-functional teams and to contribute to broader outcomes–particularly ones focused on positive customer experiences.