Customer Success Manager

Mistral Ai; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Mistral AI is seeking a Customer Success Manager (APAC) to manage a portfolio of enterprise customers and drive adoption of Mistral’s AI solutions. You will be the primary contact, building trusted relationships and aligning success with business outcomes.

You will work with Sales, Product and Engineering to foster renewals, upsells, and long-term value while guiding customers through onboarding, adoption, and ongoing engagement.

Qualifications

• 5+ years in customer-facing roles in SaaS/technical environments.
• Proven ability to manage enterprise customer relationships focused on adoption and retention.
• Experience with technical products and engaging data, IT, and engineering teams.
• Strong written and verbal communication, with executive presentation skills.
• Business acumen to identify upsell and expansion opportunities while ensuring success.

Responsibilities

• Manage a portfolio of enterprise customers to maximize value.
• Build trusted relationships with stakeholders and tailor solutions.
• Lead onboarding, adoption, and ongoing engagement.
• Monitor health metrics and address risks to prevent churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Partner with Product and Engineering to feed customer feedback.
• Develop and deliver customer training and enablement programs.
• Conduct regular business reviews to align goals and success metrics.

Skills

Enterprise relationships

Communication skills

SaaS experience

Technical product knowledge

Upsell awareness

Job description

About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society.

Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

Role Summary: Customer Success Manager (CSM), APAC

As a Customer Success Manager (CSM) at Mistral AI, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s AI solutions.

You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.

This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

What You Will Do

Customer Success Ownership

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.
• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.
• Develop and deliver customer training, enablement programs, and best practices to drive adoption.
• Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics

Strategic Customer Guidance

• Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.
• Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.
• Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.
• Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.

Cross-Functional Collaboration

• Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.
• Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.
• Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.

About You

• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.
• Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.
• Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.
• Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.
• Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.
• Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.
• Hands‑on, customer‑centric, collaborative, and organized, with a passion for solving complex challenges.

Why This Role Matters

You will play a pivotal role in shaping Mistral’s customer success strategy, ensuring our solutions deliver measurable impact and drive long-term partnerships. By building the CSM function, you will contribute directly to customer stickiness, top-line growth, and the scalability of our customer support model.