Customer Success Lead: AI-Powered CRM & Loyalty

A LIFE BY DESIGN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

BrandForce Nexus in Singapore is seeking a Customer Success Executive to support CRM and loyalty programmes for our hospitality clients. This non-sales role focuses on onboarding, ongoing client support, testing new features, and using AI and technology to improve workflows.

You will work with clients and the product team to ensure programmes run smoothly, resolve issues, and conduct product testing with tools like ChatGPT and Claude. A hands-on mindset and strong communication are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong practical knowledge of AI tools, particularly ChatGPT and Claude.
• Hands-on understanding of CRM, customer engagement or loyalty platforms.
• Must be eligible to work in Singapore.
• Basic understanding of HTML & CSS

Responsibilities

• Act as a key day-to-day contact for BrandForce Nexus clients and provide responsive, professional customer support.
• Assist with the management and delivery of CRM, loyalty and customer engagement programmes.
• Work with clients and internal teams to resolve questions, issues and programme requirements.
• Use ChatGPT, Claude and other AI tools to improve productivity, research, product testing, communication, documentation and client support.
• Assist with CRM campaign setup, customer communications, member journeys and programme activities.
• Support client onboarding and implementation of new programmes and features.
• Conduct product and platform testing, including testing new CRM and loyalty functionality before release.
• Identify bugs, user experience issues and opportunities to improve the product.
• Work with developers and product teams, track and follow up on product issues and enhancements.
• Assist in preparing client reports, programme updates, campaign summaries and presentations.
• Support the testing and rollout of integrations and new technology features.
• Maintain accurate client information, tasks and programme documentation.
• Where required, assist with social media and digital campaign activity across platforms such as Facebook and Instagram.

Skills

AI tools

CRM platforms

Customer engagement

Communication skills

Attention to detail

Tools

ChatGPT

Claude

CRM testing tools

Job description

BrandForce Nexus in Singapore is seeking a Customer Success Executive to support CRM and loyalty programmes for our hospitality clients. This non-sales role focuses on onboarding, ongoing client support, testing new features, and using AI and technology to improve workflows.

You will work with clients and the product team to ensure programmes run smoothly, resolve issues, and conduct product testing with tools like ChatGPT and Claude. A hands-on mindset and strong communication are essential.