Customer success engineer

Ambition Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Ambition Singapore is looking for a Sales Engineer to serve as the technical authority throughout the sales lifecycle. You will translate customer business needs into compliant, scalable solutions and act as a trusted advisor to drive successful outcomes in the financial markets space.

Responsibilities include designing end-to-end architectures, mitigating risks, leading RFIs/RFPs, and partnering with Sales, Professional Services, and Product teams to deliver compelling technical responses and

Qualifications

• 5-8 years of Sales Engineer experience; fintech domain exposure is a strong plus.
• Bachelor's degree in a relevant field or equivalent experience.

Responsibilities

• Understand customer workflows (trading, operations, risk) and validate feasibility.
• Design end-to-end solutions; produce architecture diagrams with redundancy/DR.
• Identify and mitigate design/integration risks; raise concerns early.
• Collaborate with Sales, Professional Services, Managed Services, Product & Engineering.
• Lead technical responses for RFIs, RFPs, and assurance inquiries.
• Support customer workshops, technical deep dives, and executive briefings.
• Stay current with products, industry trends, and competitive landscape.

Skills

Sales engineering

Financial markets experience

Education

Bachelor's degree in a relevant field

Tools

OpenFin

FDC3

REST APIs

XML

SOAP

Voice recording and archiving

Job description

The Sales Engineering team bridges customer needs and company technology, providing solution design, technical credibility, and risk mitigation to drive successful sales outcomes and long-term customer success. The team is globally distributed, covering all major financial markets.

Role Overview

The Sales Engineer acts as the technical authority and trusted advisor throughout the sales lifecycle-translating customer business and operational requirements into resilient, compliant, and supportable solutions.

Key Responsibilities

• Customer Discovery & Qualification: Understand business workflows (trading, operations, risk), technical environment, and compliance constraints; validate technical feasibility early
• Solution Architecture & Design: Design end-to-end solutions; produce architecture diagrams and redundancy/DR designs that are scalable and standards-aligned
• Risk Management: Identify and mitigate design, integration, and environment risks; raise concerns early
• Cross-Functional Collaboration: Work closely with Sales, Professional Services, Managed Services, and Product & Engineering
• Bid Support: Lead technical responses for RFIs, RFPs, and customer assurance inquiries
• Sales Enablement: Support customer workshops, technical deep dives, and executive briefings
• Knowledge Development: Stay current with products, industry trends, and the competitive landscape

Requirements

• 5-8 years of relevant experience as a Sales Engineer; financial markets services experience is a strong plus
• Bachelor's degree in a relevant field or equivalent experience

Technical Skills (one or more areas)

• Application integration: OpenFin, FDC3, REST APIs, XML, SOAP
• Voice recording and archiving

What We Offer

Competitive base salary, a collaborative high-performance team environment, and a range of programs to enhance your overall employee experience.