Customer Success Associate

Clutch Canada; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading cloud networking company in Singapore is seeking a Customer Success Associate to act as a trusted advisor to top customers. The role involves supporting customer adoption, managing renewals, and developing relationships with both customers and internal teams. Ideal candidates will have at least 5 years of experience in a SaaS environment and strong communication skills. Join a team that's building a pioneering cloud platform and help customers realize the full value of their investments.

Qualifications

• 5+ years of experience in a Customer Success or sales role at a high growth SaaS vendor.
• Experience with networking or security software solutions.
• Must be well-organized and able to work in a fast-paced environment.

Responsibilities

• Maintain the health of assigned accounts and ensure customer growth.
• Develop relationships with customer and internal teams.
• Manage post-sales processes, including renewals and upsells.

Skills

Customer communication and presentation skills

Listening skills

Problem-solving abilities

Organizational skills

Influencing and persuading stakeholders

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Customer Success Associate, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience and Exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper‑growth global organisation
• Ability to travel up to 25% of the time

Prior Experience

• Solid technology background, ideally hands‑on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD‑WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS