Customer Solutions Architect / Technical Account Manager

Aerowave Technologies; Singapore; À distance; SGD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible work arrangements

Résumé du poste

Aerowave Technologies, Inc. in Singapore seeks a seasoned Customer Success / Solutions Architect to own a portfolio of enterprise customers, driving adoption, renewals and growth by aligning CNAPP capabilities with outcomes and risk reduction.

You will engage across cloud security use cases, deliver demos and workshops, and coordinate with cross-functional teams to ensure renewal velocity and scalable success plans in a fast-paced startup environment.

Qualifications

• Minimum 5 years in a technical, customer-facing role such as Customer Success, Technical Account Management, Solutions Architecture, or Sales Engineering.
• Minimum 2 years designing, delivering, or maintaining Cloud Infrastructure or Cloud Security solutions.
• Proven ability to proactively organize internal resources to achieve customer outcomes.
• Strong consulting and project management skills to deliver visible business value.
• Executive-level communication skills with a positive, solution-oriented attitude.
• Solid understanding of Alibaba Cloud, AWS, Azure, and GCP cloud platforms.

Responsabilités

• Drive account health, adoption, renewal, and revenue growth by developing clear success plans and value realization milestones for enterprise customers.
• Translate customer challenges into measurable business outcomes by mapping product features and services to risk reduction, compliance coverage, and MTTR improvements.
• Provide hands-on technical support and solution guidance across cloud security use cases to serve as a trusted technical advisor.
• Deliver demos, feature updates, workshops, and documentation to accelerate customer learning and adoption of relevant product capabilities.
• Lead regular cadence meetings (QBRs/EBRs, weekly standups) to identify new use cases, surface risks, and coordinate cross-functional actions to protect and grow accounts.
• Manage secure onboarding of customer cloud environments (AWS, Azure, GCP, Alibaba Cloud) into the CNAPP platform, guiding identity/permissions, connectors, and posture coverage.
• Integrate Splunk, Jira, and related SIEM/ITSM/DevOps tools with the platform for alerting, ticketing, and automation.
• Customize security policies, detection rules, and automations to align with customer guardrails and least-privilege access principles.
• Support customer deployment and understanding of the Agentic AI SOC platform as required.
• Support audit and compliance by mapping CNAPP posture to frameworks such as MAS TRM, ISO 27001, and SOC 2, enabling automated evidence and policy checks.
• Articulate platform resilience and align security controls to high availability and disaster recovery objectives in cloud environments.
• Triage CNAPP and threat intelligence alerts, validate indicators of compromise, document lessons learned, and accelerate remediation with stakeholders.
• Translate misconfigurations and exposures into prioritized business risks and track risk reduction progress.
• Configure RBAC, SSO/federation, and least-privilege access patterns to streamline patching and access processes.
• Tune threat detections to reduce false positives, align to MITRE ATT&CK framework, and integrate watchlists or threat feeds as applicable.
• Understand the Agentic AI multi-agent system process to support customer needs.

Connaissances

Executive-level communication

Cloud security

Solutions architecture

Project management

Bilingual English/Chinese

Formation

Bachelor's degree in a technical field

Cloud security certification

Outils

Splunk

Jira

Description du poste

Company Overview

Aerowave Technologies delivers expert-driven cybersecurity services across Web3, fintech, and advanced threat intelligence. Headquartered in Singapore, we secure decentralized ecosystems and critical fintech operations with AI-powered, real-time solutions for enterprises across Asia.

Job Summary

You will own a portfolio of enterprise customers using Cloud Security and AI security tools, acting as a trusted technical advisor to drive adoption, renewals, and growth. This role requires hands-on execution and strategic collaboration in a dynamic startup environment.

Responsibilities

• Drive account health, adoption, renewal, and revenue growth by developing clear success plans and value realization milestones for enterprise customers
• Translate customer challenges into measurable business outcomes by mapping product features and services to risk reduction, compliance coverage, and MTTR improvements
• Provide hands-on technical support and solution guidance across cloud security use cases to serve as a trusted technical advisor
• Deliver demos, feature updates, workshops, and documentation to accelerate customer learning and adoption of relevant product capabilities
• Lead regular cadence meetings (QBRs/EBRs, weekly standups) to identify new use cases, surface risks, and coordinate cross-functional actions to protect and grow accounts
• Manage secure onboarding of customer cloud environments (AWS, Azure, GCP, Alibaba Cloud) into the CNAPP platform, guiding identity/permissions, connectors, and posture coverage
• Integrate Splunk, Jira, and related SIEM/ITSM/DevOps tools with the platform for alerting, ticketing, and automation
• Customize security policies, detection rules, and automations to align with customer guardrails and least-privilege access principles
• Support customer deployment and understanding of the Agentic AI SOC platform as required
• Support audit and compliance by mapping CNAPP posture to frameworks such as MAS TRM, ISO 27001, and SOC 2, enabling automated evidence and policy checks
• Articulate platform resilience and align security controls to high availability and disaster recovery objectives in cloud environments
• Triage CNAPP and threat intelligence alerts, validate indicators of compromise, document lessons learned, and accelerate remediation with stakeholders
• Translate misconfigurations and exposures into prioritized business risks and track risk reduction progress
• Configure RBAC, SSO/federation, and least-privilege access patterns to streamline patching and access processes
• Tune threat detections to reduce false positives, align to MITRE ATT&CK framework, and integrate watchlists or threat feeds as applicable
• Understand the Agentic AI multi-agent system process to support customer needs

Required competencies and certifications

• Minimum 5 years in a technical, customer-facing role such as Customer Success, Technical Account Management, Solutions Architecture, or Sales Engineering
• Minimum 2 years designing, delivering, or maintaining Cloud Infrastructure or Cloud Security solutions
• Proven ability to proactively organize internal resources to achieve customer outcomes
• Strong consulting and project management skills to deliver visible business value
• Executive-level communication skills with a positive, solution-oriented attitude
• Solid understanding of Alibaba Cloud, AWS, Azure, and GCP cloud platforms

Preferred competencies and qualifications

• Minimum 2 years in security architecture, cloud security, information security consulting, GRC, or enterprise network/security management
• Exposure to Kubernetes and container security platforms
• Familiarity with Splunk, Jira, and workflow automation for SecOps, ITSM, or DevOps
• Basic understanding of AI systems and ability to build utility scripts/tools with AI support
• Bilingual proficiency in English and Chinese for regional stakeholder engagement
• Adaptability to thrive in a fast-paced, evolving startup environment
• Hands-on mindset willing to take on both strategic and operational tasks
• Growth mindset eager to be mentored and contribute to technical strategy
• Resilience with a persistent, “never say no” attitude toward learning and challenges

Other Information

• Fully remote role with expectations for self-management and accountability
• Flexible working arrangements and broad exposure to cybersecurity, fintech, and emerging technologies
• Opportunity to make a positive impact in a growing company