Customer Service Specialist (LC | Shipping) (6 months contract- Perm)

PERSOL; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a diligent Logistics/Shipping Administrator to manage import/export activities, LC documentation, and pricing for hedge contracts. You will coordinate with suppliers, freight forwarders, and customers to ensure timely cargo delivery.

The role requires a Diploma or Higher Nitec in logistics or shipping with 2+ years of relevant experience, strong communication skills, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Diploma or Higher Nitec with at least 2 years of relevant logistics or shipping experience.
• Experience in LC, export shipping documentation, containerised shipments or Incoterms will be an advantage.
• Good communication and interpersonal skills.
• Customer-focused with a positive and service-oriented mindset.
• Well-organised, proactive and detail-oriented.
• Able to work independently and manage tight deadlines.
• Responsible, self-motivated and able to work well under pressure.

Responsibilities

• Handle import/export (I/E), LC and banking documentation.
• Prepare and manage shipping documents (invoices, packing lists, certificates of origin, marine insurance).
• Coordinate with suppliers, customers, shipping lines and forwarding agents for on-time cargo delivery.
• Liaise with shipping lines on BL preparation and related documentation.
• Calculate pricing for hedge contracts and ensure invoicing accuracy.
• Check documents against sales agreements, LC terms and customer requirements.
• Follow up on deposits and LC issuance to meet payment terms before shipment.
• Ensure ownership of goods transfers per payment terms.
• Respond to customer inquiries and resolve documentation or operational issues promptly.
• Work with Traders and Fixation to ensure smooth operations.
• Perform other duties as assigned by the Team Leader.

Skills

Communication skills

Interpersonal skills

Organised & detail-oriented

Independent & deadline-driven

Customer-focused service

Education

Diploma or Higher Nitec in logistics/shipping

Job description

Job Responsibilities

• Handle import/export (I/E), Letter of Credit (LC) and banking documentation.

• Prepare and manage shipping documents, including invoices, packing lists, certificates of origin, marine insurance and other required documents.

• Coordinate with suppliers, customers, shipping lines and forwarding agents to ensure timely cargo delivery.

• Liaise with shipping lines on Bill of Lading (BL) preparation, amendments and related documentation.

• Calculate pricing for hedge contracts and ensure accurate invoicing.

• Check shipping documents against sales agreements, LC terms and customer requirements.

• Follow up on deposits and LC issuance to ensure payment requirements are met before shipment.

• Ensure ownership of goods is transferred in accordance with agreed payment terms.

• Respond to customer enquiries and resolve documentation or operational issues promptly.

• Work closely with internal teams, including Traders and Fixation, to ensure smooth operations.

• Perform other duties as assigned by the Team Leader.

Requirements

• Diploma or Higher Nitec with at least 2 years of relevant logistics or shipping experience.

• Experience in LC, export shipping documentation, containerised shipments or Incoterms will be an advantage.

• Good communication and interpersonal skills.

• Customer-focused with a positive and service-oriented mindset.

• Well-organised, proactive and detail-oriented.

• Able to work independently and manage tight deadlines.

• Responsible, self-motivated and able to work well under pressure.
  

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.