Customer Service Specialist [AY]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Attractive commission scheme

14 days of annual leave

Birthday leave

Medical benefits and insurance

Training on hearing products and seriv

Job summary

WECRUIT PTE. LTD. is seeking a dedicated professional to assist clients and caregivers in Serangoon. You will be responsible for handling enquiries, scheduling appointments, and maintaining organized records. Strong communication skills in English and Mandarin, along with customer service experience, are essential.

This role offers attractive benefits, including a commission scheme, annual leave, and medical benefits. Join our team to support our clients effectively and professionally.

Qualifications

• Minimum GCE O-Level or equivalent required.
• Customer service experience in healthcare, retail, or service is advantageous.
• Comfortable assisting elderly clients with patience and friendliness.
• Effective communication skills in English and Mandarin are essential.

Responsibilities

• Welcome clients and caregivers and assist with their enquiries.
• Handle incoming and outgoing calls, WhatsApp messages, and emails.
• Schedule, reschedule, and confirm appointments.
• Coordinate appointment schedules with the hearing care team.
• Register clients and maintain accurate, confidential records.
• Process invoices, payments, and billing enquiries.
• Follow up with clients on appointments and services.
• Provide guidance on hearing aid care and elevate technical issues.
• Handle feedback and service concerns professionally.
• Share information on services, products, and promotions.
• Monitor clinic supplies and inventory.
• Support general administrative duties.

Skills

Customer service experience

Strong communication skills

Organised and multitasking

IT-savvy

Fluency in English

Fluency in Mandarin

Education

GCE O-Level or equivalent

Job description

Location

• Serangoon

Working Hours

• 5 days, Tue-Sat (11am-7pm)

Responsibilities

• Welcome clients and caregivers and assist with their enquiries
• Handle incoming and outgoing calls, WhatsApp messages and emails
• Schedule, reschedule and confirm appointments
• Coordinate appointment schedules with the hearing care team
• Register clients and maintain accurate, confidential records
• Process invoices, payments and billing enquiries
• Follow up with clients on appointments, services and hearing aid usage
• Provide basic guidance on hearing aid care and elevate technical issues when necessary
• Handle feedback and service concerns professionally
• Share accurate information on available services, products and promotions
• Monitor hearing aid accessories, clinic supplies and inventory
• Support general administrative duties and maintain an organised reception area

Requirements

• Minimum GCE O-Level or equivalent
• Customer service experience in healthcare, retail or a service environment would be an advantage
• Patient, friendly and comfortable assisting elderly clients
• Strong communication and interpersonal skills
• Organised and able to manage multiple tasks accurately
• Comfortable handling calls and communicating through WhatsApp and email
• IT-savvy and confident using computer and mobile applications
• Ability to communicate effectively in English and Mandarin to support clients who communicate primarily in these languages

Benefits

• Attractive commission scheme
• 14 days of annual leave
• Birthday leave
• Medical benefits and insurance
• Training on hearing products and services

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA Name: Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel Name: Yong Zi Qing (Angela)
EA Personnel No: R26162687