Customer Service Specialist

Concept Grading PTE LTD; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

Concept Grading PTE LTD in Singapore seeks a proactive Customer Experience Coordinator to manage inquiries across WhatsApp, Telegram, email and social media, handling complaints with professionalism.

You will also refine FAQs and SOPs, monitor recurring issues, and coordinate with the marketing agency on campaigns and content. The role includes assisting with content creation, social updates and arranging partner meetings.

Qualifications

• Diploma or higher qualification in any relevant discipline.
• Excellent written and verbal English communication.
• Comfortable handling multiple customer channels.

Responsibilities

• Manage customer enquiries across WhatsApp, Telegram, email and social media.
• Handle customer complaints, follow-ups and escalations professionally.
• Maintain and improve customer service workflows, FAQs and SOPs.
• Monitor recurring customer issues and suggest improvements to CX.
• Coordinate with external marketing agency on campaigns, content and deliverables.
• Assist with content creation, social media updates and marketing activities.
• Coordinate meetings, schedules and follow-ups with business partners.

Skills

Strong English

Multitasking

Customer service

Digital platforms

Education

Diploma or higher qualification

Job description

Key responsibilities

• Manage customer enquiries across multiple platforms, including WhatsApp, Telegram, email and social media

• Handle customer complaints, follow-ups and escalations professionally

• Maintain and improve customer service workflows, FAQs and standard operating procedures (SOPs)

• Monitor recurring customer issues and recommend improvements to the overall customer experience

• Coordinate with external marketing agency on campaigns, content and deliverables

• Assist with content creation, social media updates and marketing activities

• Coordinate meetings, schedules and follow-ups with business partners
  

Requirements

• Diploma or higher qualification in any relevant discipline

• Strong written and verbal communication skills in English

• Good organisational skills, attention to detail and ability to manage multiple tasks

• Comfortable communicating with customers across digital platforms

• Proactive, resourceful and able to work independently

• Familiarity with trading card games (TCG), collectibles or card grading is an advantage

• Experience in customer service, marketing coordination or social media is an advantage