Customer Service Specialist

FUTURE ELECTRONICS INC. (DISTRIBUTION) PTE LTD; Singapore; Presencial; SGD 33.000 - 47.000; Jornada completa

Descripción de la vacante

FUTURE ELECTRONICS INC. (DISTRIBUTION) PTE LTD is seeking a Customer Service Specialist in Singapore to coordinate sales support and service activities in line with internal processes.

The role focuses on ensuring timely shipments and accurate backlog management while supporting the sales branches with day-to-day guidance. The ideal candidate holds a Diploma or equivalent, has at least 2 years of relevant experience, and is proficient in Excel.

Formación

• Diploma or equivalent is required.
• At least 2 years of relevant working experience.
• Proficiency in Microsoft Excel and MS Office.
• Knowledge of air and ocean transportation is advantageous.

Responsabilidades

• Coordinate day-to-day customer service operations to support pre- and post-shipment activities.
• Manage customer backlog to ensure on-time delivery and backlog integrity.
• Assist CSS management by providing daily operational guidance to the team.
• Weekly backorder report reviews within 48–72 hours.
• Support Sales in managing pre/post shipment processes and reporting.

Conocimientos

Customer service

Backlog management

Team guidance

Educación

Diploma or equivalent

Herramientas

Microsoft Excel

Descripción del empleo

About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
• Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

• Weekly management of the Customer backorder report with a turnaround time of 48 - 72 hours for a complete review.
• Work and assist the Sales team in managing their customer pre & post shipment.
• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.
• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.
• Manage customer's portal update and customized report if required.
• Responsible for analyzing weekly customer production requirement.
• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Diploma qualification or equivalent is required for this position.
• At least 2 years of relevant working experience in a relevant field or equivalent.
• Proficiency in Microsoft Office Applications - (Excel)
• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.

Working location: ESR BizPark @ Changi (South Tower) nearest MRT: Expo (CG1/DT35)