Customer Service Representative (Manufacturing/ Semiconductor)

RN Care Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RN Care Pte. Ltd. is seeking a detail‑oriented coordinator to manage customer return parts, overseeing repair, evaluation, and disposition.

You will receive and log returns, track status, and work with QA, Engineering, Production and Repair Service to ensure timely repair or analysis. You will communicate repair scope and lead times to customers, ensure quality requirements are met at factory or on-site, document traceability, and close complaints within agreed timelines, adhering to AS9100/ISO

Qualifications

• Coordinating customer returns for repair or investigation.
• Collaborating with QA, Engineering, Production and Repair Service teams.

Responsibilities

• Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
• Receive, log, and track returned parts from customers for repair service or investigation.
• Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
• Communicate repair scope, lead time, and status updates to customers clearly and professionally.
• Ensure parts repair in our factory or customer site meet quality requirements.
• Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
• Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
• Ensure rework is performed only after proper review and authorization.
• Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
• Arrange final inspection, documentation, and release prior to shipment back to customer.
• Ensure accurate documentation, traceability (part number, serial number, lot number), and record retention.
• Receive, log, and acknowledge customer complaints in a timely manner.
• Work closely with QA, Engineering, and Operations to investigate root causes and support corrective actions.
• Coordinate Failure Analysis (FA) activities where required.
• Ensure complaint cases are properly documented and closed within agreed timelines.
• Ensure all activities comply with internal procedures, quality standards, and customer requirements (e.g. AS9100, ISO).
• Identify recurring issues or trends from customer returns and elevate for corrective or preventive actions.

Skills

Customer return coordination

Repair and rework coordination

Quality compliance

Documentation and traceability

Education

Nitec in Mechanical / Manufacturing / Industrial / Mechatronics

Job description

Responsibilities

• Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
• Receive, log, and track returned parts from customers for repair service or investigation.
• Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
• Communicate repair scope, lead time, and status updates to customers clearly and professionally.
• Ensure parts repair in our factory or customer site meet quality requirements.
• Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
• Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
• Ensure rework is performed only after proper review and authorization.
• Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
• Arrange final inspection, documentation, and release prior to shipment back to customer.
• Ensure accurate documentation, traceability (part number, serial number, lot number), and record retention.
• Receive, log, and acknowledge customer complaints in a timely manner.
• Work closely with QA, Engineering, and Operations to investigate root causes and support corrective actions.
• Coordinate Failure Analysis (FA) activities where required.
• Ensure complaint cases are properly documented and closed within agreed timelines.
• Ensure all activities comply with internal procedures, quality standards, and customer requirements (e.g. AS9100, ISO).
• Identify recurring issues or trends from customer returns and elevate for corrective or preventive actions.

Requirement

• Min Nitec in Mechanical / Manufacturing / Industrial / Mechatronics
• Min 1 years of experience

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900