Customer Service Representative (all genders)

VSE Corporation; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

VSE Corporation in Singapore is seeking a Customer Service Representative to manage multiple customer accounts and deliver high-quality service based on civil aviation data. You will handle inquiries, provide product or service information, and maintain accurate records in a fast-paced environment.

The role requires HS/GED, 4 years of relevant experience, and expert communication skills. Proficiency with MS Office and strong interpersonal abilities are essential for success in this position.

Qualifications

• HS/GED or equivalent required.
• 4 years of relevant/technical work experience.
• Expert level communication and interpersonal skills.
• Proficient with Microsoft Office suite including Excel, PowerPoint and Word.
• Ability to perform in a diverse, fast-paced service environment and maintain a proactive approach.

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services.
• Transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions and actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain trustworthy relationships between customers and the company.
• Provide support for other departments with timely information to meet customer expectations.
• Prepare, review and present estimates and pricing options in letters and reports.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

MS Office

Excel

PowerPoint

Word

Fast-paced

Education

HS/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

SUMMARY:

The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS (INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.):

• HS/GED
• 4 years of relevant/technical work experience
• Expert level communication and interpersonal skills
• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.

The selected applicant will be subject to a background check and drug testing.