Customer Service Rep

UPS Supply Chain Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global logistics firm located in Singapore seeks a dedicated Customer Service Representative to manage Air and Sea operations. You will ensure customer satisfaction, handle inquiries, and process stocks in SAP. Candidates should have a minimum of secondary education (GCE 'O' Levels) and at least 2 years of relevant experience. Proficiency in English is essential for this role.

Qualifications

• 2 years’ experience in handling Air and Sea operations with a focus on Customer Service.
• Proficient in both written and spoken English.

Responsibilities

• Ensure daily customer services and operations of Air/Sea Import & Export are handled decisively.
• Manage customer inquiries and build rapport.
• Handle Stock In/Out processes in SAP.

Skills

Customer service orientation

Communication skills

Problem-solving

Team collaboration

Education

Minimum secondary education or GCE 'O' Levels

Tools

SAP

Job description

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Job Description:

Job Description:

Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

Responsibilities:

• Keep the pulse of customer satisfaction

• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers

• Work with internal LFS external customers to create an exceptional customer service experience

• Manage account/customer expectations

• Work with internal and external customers for Corrective and Preventative Actions

• Help craft and create KPI customer specific reporting and scorecards

• Build and maintain rapport with customers to fulfill their requirements

• Process Stock In/Out in SAP

• Work with LFS internal customers on process improvements

• Help craft account SOPs and Work Instructions

• Assist in distribution and operations as needed

Requirements:

• Minimum secondary education or GCE ‘O’ Levels

• 2 years’ experience in handling Air and Sea operations with a focus on Customer Service

• Proficient in both written and spoken English

Employee Type:

Permanent

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