Customer Service & Operations Leader

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Medical benefits

Staff purchase

Job summary

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking a Customer Service Manager in Singapore to lead daily operations, drive service quality, and grow business partnerships. The role requires 5+ years in customer service management, strong leadership, and a hands-on, customer-focused mindset.

Work is conducted on-site at 5 Jalan Tepong, with 5.5 workdays including alternate Saturdays. Opportunities include performance bonuses and medical benefits as part of staff benefits.

Qualifications

• Diploma or bachelor’s degree in a related field.
• Minimum 5 years of experience in Customer Service Management.
• Strong leadership, problem-solving and decision-making skills.
• Excellent communication, interpersonal and stakeholder management skills.
• Able to lead teams, prioritise tasks and work under pressure.
• Proactive, hands-on and customer-focused mindset.
• Experience with ERP/Nav systems is an advantage.

Responsibilities

• Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
• Develop and implement strategies to improve service quality, operational efficiency, and business growth.
• Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
• Monitor team performance, drive improvements, and promote a positive team culture.
• Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
• Build strong relationships with customers and business partners.
• Prepare monthly department performance reports and improvement plans.
• Perform other duties as assigned by Management.

Skills

Leadership

Communication

Stakeholder management

Problem solving

Decision making

Team leadership

Customer focus

Education

Diploma or Bachelor's degree

Tools

ERP/Nav systems

Job description

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking a Customer Service Manager in Singapore to lead daily operations, drive service quality, and grow business partnerships. The role requires 5+ years in customer service management, strong leadership, and a hands-on, customer-focused mindset.

Work is conducted on-site at 5 Jalan Tepong, with 5.5 workdays including alternate Saturdays. Opportunities include performance bonuses and medical benefits as part of staff benefits.