Customer Service Officer ( Up to $2800 / East)

PEOPLEFIRST HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A consultancy firm in Singapore is seeking a Membership Coordinator to manage membership applications and inquiries. You will maintain records, activate new memberships, and handle fee collections while ensuring exceptional service in a country club setting. The role involves processing suspensions and refunds and requires good teamwork and service orientation. This full-time position offers structured working hours and staff transport from Tanah Merah MRT station.

Benefits

Staff transport provided

Structured working hours

Qualifications

• Interest to work in a country club environment.
• Candidates with more experience may be considered for Officer position.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain up-to-date membership records in CMS.
• Follow up for membership fees and renewals.
• Activate and process new membership applications.
• Process applications for membership suspension.
• Handle security refunds upon membership expiry.
• Stand-in for Membership Centre duties when required.
• Assist in adhoc projects assigned by supervisor.

Skills

Service-oriented

Team player

Job description

TheJob

• Handle membership enquiries via phone calls and emails on daily basis.
• Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
• Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
• Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
• Process of members’ application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
• Process of security refund and/or account credit balance to members upon membership expiry or resignation.
• To stand-in for and perform the duties at Membership Centre as and when necessary.
• Any other adhoc assignment/ project that maybe assigned by HOD/ supervisor from time-to-time such as membership recruitment drive, Open House event, etc.

Requirements

• Service and people oriented with an interest to work in country club environment and a good team player.
• Candidates with more experience may be considered for Officer (Membership) position.

Additional Information

• 5-dayworkweek (Monto Fri)
• Working Hours: 8:00am to 5.15pm / 8:30am to 5.45pm
• Staff transport providedat Tanah Merah MRT station

Dominic Goh
EA Licence: 14C7135
EA No: R1103353