Client Services Representative

TDCX; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Remuneration

Medical coverage

World-class workspaces

Learning & development

Flexible working

Public transport access

Mentoring

Global company with awards

Job summary

TDCX is hiring in Singapore for a customer service role within a leading BPO company. You will deliver excellent service to partner brands, handle multiple data systems, and resolve customer issues across channels.

The role emphasizes strong communication in Cantonese, Mandarin, and English, plus a focus on data integrity and customer satisfaction. The position requires at least a diploma or higher and two years of relevant experience in luxury retail or contact centre activities.

Qualifications

• Diploma or higher in any field is required.
• Two years of experience in retail luxury or contact centre/e-commerce is required.
• Ability to multi-task and tailor responses based on customer data.
• Excellent verbal and written communication in Cantonese, Mandarin and English.

Responsibilities

• Provide excellent customer experience via all communication channels.
• Identify and analyse customer issues and provide strategic solutions.
• Process required data using systems while following data security policy, escalating where needed.
• Identify trends in customer satisfaction and propose improvement plans.
• Collaborate with the customer service team to deliver strong after-sales service.
• Adhere to company policies to uphold professionalism.

Skills

Multilingual: Cantonese, Mandarin, and

Strong communication

Empathy

Multi-tasking

Phone etiquette

Education

Diploma or higher

Bachelor's degree

Tools

Salesforce

CRM

SAP

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels.
• Identify and analyse customers’ issues and provide strategic solutions to resolve their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans.
• Collaborate with existing customer service team to provide strong after-sales services.
• Adhere to company policies and procedures closely to always uphold professionalism.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in Cantonese, Mandarin and English.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on weekend and public holidays if required.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.