Customer Service Officer (Front Desk)

ECLADO PTE. LTD.; Singapore; On-site; SGD 29,000 - 56,000; Full time

Benefits offered by this job

Staff treatment and product allowance

training

no hard-sell targets

Job summary

Eclado Singapore is seeking a friendly front desk receptionist to welcome clients, keep the reception area tidy and handle inquiries. You will manage bookings, reminders and coordinate with therapists and rooms to stay on schedule, while maintaining client records in our CRM and updating website information.

In addition to selling memberships, tracking vouchers, processing payments and preparing daily sales reports, you will assist with product orders, stock and promotions to drive customer

Responsibilities

• Welcome clients and keep reception tidy
• Answer enquiries by phone, WhatsApp, email and social media
• Manage bookings, changes and reminders; keep therapists and rooms on schedule
• Keep client records, CRM and website information up to date
• Sell and activate memberships; track vouchers and expiry dates
• Process payments and prepare daily sales reports
• Handle product orders, collections and stock
• Assist with marketing promotions

Skills

Customer service

Communication

Sales

CRM

Tools

CRM software

POS system

Job description

Location: The Centrepoint, 176 Orchard Road, #02-50/51, Singapore 238843

Type: Full-time

Salary: S$2,600-S$5,000 per month, depending on experience, plus incentives

Hours: 6 weekday rest days a month

Benefits

• Staff treatment and product allowance
• training
• no hard-sell targets

Eclado Singapore is the exclusive Singapore home of Korea's Eclado professional skincare, offering non-medical skin-management treatments, memberships and the full product range.

What you'll do

• Welcome clients and keep reception tidy
• Answer enquiries by phone, WhatsApp, email and social media
• Manage bookings, changes and reminders; keep therapists and rooms on schedule
• Keep client records, CRM and website information up to date
• Sell and activate memberships; track vouchers and expiry dates
• Process payments and prepare daily sales reports
• Handle product orders, collections and stock
• Assist with marketing promotions