Customer Service Officer ( Back-End Office )

Target Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Officer to manage customer calls regarding service contracts and document actions taken. The ideal candidate should have an A-Level qualification and 1-2 years of experience in a call center environment, although this is preferred but not essential. The role requires professionalism and efficiency during calls while working towards established KPIs.

Qualifications

• A-Level qualification required.
• 1-2 years experience in a call center environment preferred.

Responsibilities

• Document all calls and actions taken into company systems.
• Respond professionally to all incoming calls regarding service contracts.
• Work towards KPIs set by the team leader.

Job description

Customer Service Officer (Back-End Office)

• Location: Jurong
• Salary: $2500
• Work Week: 5 days
• Min. Qualification: A-Level
• Experience: Telco Call Center Services

Job Description/Requirement

Working hours: Mon-Fri, 8.30 to 5.30pm
Starting Pay: S$ 2,400 - 2,500 (Depends On Experience)
Responsibilities: Responsible worker with PC knowledge in MS Office Skills. 1-2 Years’ Experience In Call Centre Working Environment Preferred But Not Essential

YOUR ROLE;

• Document all calls and actions taken into company centre-systems
• Respond to all incoming calls in an efficient and professional manner regarding customers’ issues on service contracts renewal / new service contracts on I.T. - In-House Security Systems needs for homes and businesses
• Work towards KPIs set by leader

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Job category: Customer Service/ Call Centres Telemarketing