Customer Service Officer

TECHPOWER ENGINEERING PTE LTD; Singapore; In loco; SGD 28.000 - 45.000; Tempo pieno

Descrizione del lavoro

TECHPOWER ENGINEERING PTE LTD invites a motivated customer service professional to support bookings, shipments and deliveries from our Singapore office. You will respond to inquiries by phone, email and live chat, track shipments in real time, resolve delays or billing issues, and keep accurate records in our CRM/transport management system while collaborating with dispatchers and warehouse staff.

Ideal candidates have at least 1 year in customer service and strong communication, problem-solving

Competenze

• Minimum 1 year of experience in customer service or call center.
• Strong written and verbal communication in English.
• Patient and solution-focused when dealing with frustrated customers.
• Able to stay organized and detail-oriented.
• Comfortable using computers and learning new software.

Mansioni

• Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries
• Track shipments or trips in real time and provide accurate status updates to customers
• Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes
• Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly
• Process bookings, cancellations, changes, refunds, and claims
• Keep accurate records of customer interactions in our CRM / transport management system
• Identify recurring issues and share feedback with the team to improve service

Conoscenze

Customer service experience

Clear communication

Problem solving

Organizational skills

Tech-savvy

Strumenti

CRM software

Descrizione del lavoro

What You’ll Do

• Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries


• Track shipments or trips in real time and provide accurate status updates to customers


• Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes


• Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly


• Process bookings, cancellations, changes, refunds, and claims


• Keep accurate records of customer interactions in our CRM / transport management system


• Identify recurring issues and share feedback with the team to improve service

What We’re Looking For

• 1 year of experience in customer service, call center, or a related role (transportation or logistics experience is a plus)


• Clear, professional communication skills, both written and verbal


• Ability to stay patient and solution-focused when customers are frustrated


• Strong organizational skills and attention to detail


• Comfortable using computers and learning new software