Customer Service Officer

TECHPOWER ENGINEERING PRIVATE LIMITED; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

TECHPOWER ENGINEERING PRIVATE LIMITED in Singapore is seeking a customer service professional to handle inquiries related to bookings, shipments, and deliveries by phone, email, and live chat. You will track real-time status and coordinate with dispatchers to keep customers informed.

The role requires strong communication, patience, and excellent organizational skills, with comfort using CRM and transport management software to resolve issues efficiently.

Qualifications

• Excellent written and verbal communication.
• Calm and solution-focused when handling inquiries.
• Strong organization and attention to detail.
• Comfortable using computers and learning new software.

Responsibilities

• Respond to customer inquiries by phone, email, and live chat.
• Track shipments in real time and provide status updates.
• Resolve delays, damaged goods, billing disputes, and other issues.
• Coordinate with dispatchers, drivers, and warehouse staff.
• Process bookings, cancellations, changes, refunds, and claims.
• Maintain records in the CRM and transport management system.
• Identify recurring issues and share feedback for process improvements.

Skills

Clear communication

Patience & professionalism

Organizational skills

Computer literacy

Tools

CRM software

Transport management system

Job description

What You’ll Do

• Respond to customer inquiries by phone, email, and live chat regarding bookings, schedules, shipments, and deliveries
• Track shipments or trips in real time and provide accurate status updates to customers
• Resolve issues such as delays, damaged goods, lost items, missed pickups, and billing disputes
• Coordinate with dispatchers, drivers, and warehouse or operations staff to solve problems quickly
• Process bookings, cancellations, changes, refunds, and claims
• Keep accurate records of customer interactions in our CRM / transport management system
• Identify recurring issues and share feedback with the team to improve service

What We’re Looking For

• Clear, professional communication skills, both written and verbal
• Ability to stay patient and solution-focused when customers are frustrated
• Strong organizational skills and attention to detail
• Comfortable using computers and learning new software