Customer Service - Class 3/3A - Automotive - Transportation

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; Vor Ort; SGD 27.000 - 36.000; Vollzeit

Zusammenfassung

Manpower Staffing Services (Singapore) Pte Ltd is seeking a Customer Service Coordinator to manage vehicle rental bookings, coordinate collections and returns, and handle customer inquiries. The role requires a Class 3/3A driving licence, strong communication, and proficiency in Microsoft Office.

You will coordinate with workshops, insurers, and partners to resolve issues and maintain records. This position supports daily operations in a fast-paced environment and offers opportunities to

Qualifikationen

• Minimum 1 year of experience in customer service, logistics or related industries.
• Proficient in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Customer-focused with a professional attitude.

Aufgaben

• Manage retail and corporate vehicle rental bookings and reservations.
• Coordinate vehicle collection, handover, activation, and return processes.
• Serve as the main contact for customer enquiries and service requests.
• Handle rental documentation and maintain accurate customer records.
• Coordinate replacement vehicles for breakdowns or accidents.
• Monitor vehicle availability and support fleet utilization planning.
• Liaise with internal departments, workshops, insurers, and external partners.
• Follow up on customer feedback and provide prompt service solutions.
• Prepare administrative reports and maintain operational documentation.
• Support day-to-day operations and perform other duties as assigned.

Kenntnisse

Customer service experience

Microsoft Office

Organizational skills

Teamwork

Tools

Microsoft Office

Jobbeschreibung

Key Responsibilities

• Manage retail and corporate vehicle rental bookings and reservations.
• Coordinate vehicle collection, handover, activation, and return processes.
• Serve as the main point of contact for customer enquiries and service requests.
• Handle rental documentation and maintain accurate customer records.
• Coordinate replacement vehicles for customers involved in breakdowns or accident-related cases.
• Monitor vehicle availability and support fleet utilization planning.
• Liaise with internal departments, workshops, insurers, and external partners to ensure timely resolution of operational issues.
• Follow up on customer feedback and provide prompt solutions to service-related matters.
• Prepare administrative reports and maintain operational documentation.
• Support day-to-day operations and perform other duties as assigned.

Requirements

• Minimum 1 year of experience in customer service, customer support, car rental, logistics, transportation, or related industries.
• Possess a valid Class 3 or 3A Driving Licence.
• Good communication and interpersonal skills.
• Customer-focused with a professional and positive attitude.
• Proficient in Microsoft Office applications.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Able to work both independently and as part of a team.