CUSTOMER SERVICE OFFICER

AGELESS WELLNESS PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

AGELESS WELLNESS PTE. LTD. is seeking a dedicated Customer Service Officer for our aesthetics clinic.

You will respond promptly to enquiries via phone, email and social media, assist with appointment scheduling, and coordinate with multiple departments to ensure requests are followed up and resolved efficiently. You will also provide reception and registration duties, maintain records and generate daily to monthly reports, and uphold clinic housekeeping and professional standards while building

Qualifications

• Minimum of a GCE 'N' Levels qualification.
• Preferably 1 year of healthcare or clinic experience.
• Demonstrates good interpersonal and communication skills.
• Organized, meticulous and detail-oriented.
• Passionate about customer service.

Responsibilities

• Deliver excellent customer service through timely responses via phone, email and social media.
• Assist callers with appointments and general enquiries.
• Coordinate with departments to ensure requests are followed up and resolved promptly.
• Provide reception and registration support, including record keeping and answering calls.
• Prepare and maintain daily, weekly and monthly reports.
• Clinic housekeeping and maintaining professional standards.
• Establish rapport with patients and corporate clients and follow up on their requirements.
• Handle ad-hoc tasks as requested by supervisor.

Skills

Interpersonal skills

Communication

Organized

Detail-oriented

Customer service

Education

GCE N Levels

Job description

Customer Service Officer (Aesthetics Clinic)

Responsibilities:

• Deliver good customer service through professional and timely response to enquiries via phone calls, emails, social media etc;
• Assist callers with matters e.g. appointment scheduling and general enquiries and provide assistance whenever needed;
• Coordinate with other departments to ensure requests are followed up and resolved promptly
• Provide administrative support in all aspects of operations and patient care, including reception & registration, process flow, record keeping, answering phone calls and others;
• Prepare and maintain daily, weekly and monthly reports;
• Clinic housekeeping;
• Establishing good rapport with patients and corporate clients and following up on their requirements;Maintenance of service and professional standards.
• Other ad-hoc tasks as requested by the superior.

Requirements

• A minimum of at least a GCE 'N' Levels
• Preferably 1 year of relevant healthcare or clinic working experiencePortray good interpersonal and communication skills
• Organized, meticulous, and detail-orientedPassionate for customer service
• Willing to work on a 5.5-day work week