Customer Service Officer

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 28,000 - 31,000; Full time

Job summary

ALWAYSHIRED PTE. LTD. is seeking a logistics/administrative coordinator to manage day-to-day data from customers, oversee inventory accuracy, and coordinate between admin and operations. You will also prepare shipping documents and support customer service by phone and email.

Working Monday to Friday, 08:30 to 18:00 at our Singapore location with transport provided. The role includes ensuring KPIs for all incoming and outgoing activities and monitoring shipment clearance.

Qualifications

• Data handling and inventory accuracy experience.
• Customer service experience.
• Ability to prepare shipping/import-export documentation.

Responsibilities

• Manage day-to-day inbound/outbound data from customers and oversee inventory records.
• Coordinate between admin and operations staff.
• Provide customer service via phone and email.

Skills

Data management

Inventory control

Customer service

Administrative coordination

Job description

• Salary Range: $2500 - $2800
• Working Day & Hours:Monday - Friday : 0830 Hours to 1800 Hours
• Working Location:29 Tuas Avenue 13. Transport provided

Job Description:

• Manage and process the day-to-day incoming/ outgoing data from customers. (This includes overseeing the receiving, storage and distribution of products and monitoring the accuracy of inventory records)
• Coordinate between admin and operation staff.
• Provide customer service support via phone and email.
• Prepare shipping documents and import/export documentation by adhering to the SOP in place.
• Monitor and ensure shipments being cleared and delivered as prescribed.
• Ensure Key Performance Indexes are met for all incoming and outgoing activities.

We regret to inform that only shortlisted candidates will be notified.