Customer Service Officer

Bintan Resort Ferries Pte Ltd; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

Bintan Resort Ferries Pte Ltd in Singapore is seeking a customer service representative to assist holiday makers with ferry bookings, ticketing and related travel services at Tanah Merah Ferry Terminal.

Applicants should be proficient in English and Mandarin, have good communication, and be willing to work shifts including weekends/public holidays; training provided.

Qualifications

• Proficient in English and Mandarin; able to handle Chinese-speaking passengers.
• Educational level as stated: GCE O level and Polytechnic preferred.
• Pleasant personality, team player, organized and meticulous.
• Hospitality experience is preferred; training provided.

Responsibilities

• Attend to inquiries by holiday makers in Bintan Resorts on ferry bookings & related travel services.
• Handle group & charter ferry bookings, ticketing, issuance of boarding passes & special arrangements for corporate companies, travel agencies, resorts, golf courses & spa operators.
• Ad hoc duties when necessary.

Skills

Bilingual English-Mandarin

Communication skills

Team player

Organized

Hospitality experience

Ms Office

Education

GCE O level / Polytechnic preferred

Tools

MS Office

Job description

Responsibilities:

• Attend to enquires by holiday makers in Bintan Resorts on ferry bookings & other related travel services.
• Handle group & charter ferry bookings, ticketing, issuance of boarding passes & special arrangement for corporate companies, Travel agencies, Resorts, Golf course & Spa operators.
• Ad hoc duties when necessary

Requirements:

• Educational Level - GCE 'O' level and Polytechnic preferred.
• Proficient in English and Mandarin (handle enquiries from Chinese speaking passengers from China)
• Good communication skills – oral and written.
• Pleasant personality, is a team Player, organized and meticulous.
• IT-orientated with good knowledge in Ms Office.
• Must have passion to meet, greet and serve customers.
• Hospitality experience preferred. However, applicants without such experience but with passion to serve will be considered.
• Successful applicant will be provided with relevant training.

Working Hours / Location:

• 5-days work, 1 day off
• Willing to work on shift duties including weekends and public holiday.
• Suitable for residents living in the East area, as work location will be at Tanah Merah Ferry Terminal.
• Salary commensurate with experience.