Customer Service Manager

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 52,000 - 76,000; Full time

Benefits offered by this job

Sign on Bonus

AWS

VB

Quarterly Bonus

Job summary

RECRUIT LYNC PTE. LTD. in Singapore is seeking a Customer Service Supervisor to lead, coach and manage the customer service team to meet service standards and KPIs.

You will oversee daily operations, handle inquiries and complaints, manage key client accounts, supervise sales lead management and drive process improvements and digital transformation initiatives across the service function.

Qualifications

• Minimum Diploma in Business Administration, Management Studies or other related field
• Minimum 2 years of Customer Service Supervisory experience

Responsibilities

• Lead, coach and manage the customer service team to achieve service standards and departmental KPIs.
• Oversee daily operations, including customer enquiries, complaints, escalations and service delivery.
• Manage key client accounts, contract compliance, service reviews and customer relationships.
• Supervise sales lead management, proposal preparation, service documentation and invoicing.
• Monitor customer satisfaction, analyse feedback and implement service improvements.
• Develop and maintain SOPs, training programmes and efficient customer record management.
• Drive process improvements and digital transformation initiatives.
• Prepare monthly operational reports and provide performance insights to management.
• Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations.

Education

Diploma in Business Administration

Management Studies

Job description

Tuas

• Sign on Bonus
• AWS
• VB
• Quarterly Bonus

Key Responsibilities

• Lead, coach and manage the customer service team to achieve service standards and departmental KPIs.
• Oversee daily operations, including customer enquiries, complaints, escalations and service delivery.
• Manage key client accounts, contract compliance, service reviews and customer relationships.
• Supervise sales lead management, proposal preparation, service documentation and invoicing.
• Monitor customer satisfaction, analyse feedback and implement service improvements.
• Develop and maintain SOPs, training programmes and efficient customer record management.
• Drive process improvements and digital transformation initiatives.
• Prepare monthly operational reports and provide performance insights to management.
• Collaborate with Business Development, Logistics and Operations to resolve service issues and meet customer expectations.

Requirements

• Minimum Diploma in Business Administration, Management Studies or other related field
• Minimum 2 years of Customer Service Supervisory experience

We regret to inform you that only shortlisted candidates will be notified.